Oracle 1Z0-219 Online Practice Questions and Exam Preparation

Oracle 1Z0-219 Online Questions & Answers

• Question 1:

  What is used to capture relationships between Siebel database tables?

  A. Index
  B. User key
  C. Primary key
  D. Foreign key
  D. Foreign key

• Question 2:

  Identify three types of users of Siebel Business Applications.

  A. Employees
  B. Contacts
  C. Customers
  D. Affiliates
  E. Partners
  A. Employees
  D. Affiliates
  E. Partners

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  Reference: http://www.oracle.com/us/corporate/accessibility/siebel-accessibility-guide-163219.pdf (page 7, second paragraph)

• Question 3:

  In the Siebel Web client, you drill down on the hyperlink for Fern Woodley, a contact for the XYZ Company account, and then on the hyperlink for Ms. Woodley's 500 x Printer Repair Kit opportunity. What feature In the Siebel Web client user interface would you use to quickly return to the XYZ Company account record?

  A. the Accounts screen tab
  B. the Contact view tab
  C. the Site Map icon on the application toolbar
  D. the thread bar
  E. the Site Map menu item in the Navigate application menu
  D. the thread bar

• Question 4:

  What Siebel feature limits the user's ability to change a picklist value from one value to another?

  A. Siebel Audit Trail
  B. Siebel Dynamic picklists
  C. Siebel State Model
  D. Siebel Object Manager
  C. Siebel State Model

• Question 5:

  Select the four horizontal applications.

  A. Siebel Sales
  B. Siebel Partner Portal
  C. Siebel Remote
  D. Siebel Finance
  E. Siebel Call Center
  A. Siebel Sales
  B. Siebel Partner Portal
  C. Siebel Remote
  E. Siebel Call Center

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  Reference: http://www.lsi.us.es/docencia/get.php?id=5278 (slide 3)

• Question 6:

  When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data. Which two are examples of master data?

  A. Literature
  B. FAQs
  C. Quotes
  D. Accounts
  A. Literature
  B. FAQs

• Question 7:

  What Inbox view would an end user usually NOT have available?

  A. Inbox Items List
  B. Completed Items List
  C. Submitted Items List
  D. All Inbox Types
  D. All Inbox Types

• Question 8:

  What are the two characteristics of Multitenancy?

  A. Agents cannot manually assume appropriate role based on inbound work items.
  B. It allows a Call Center agent to support multiple clients at once.
  C. It allows users to navigate through multi-interactions.
  D. It requires users to change position to access appropriate data.
  E. It allows up-to-date overview of customer service effectiveness.
  A. Agents cannot manually assume appropriate role based on inbound work items.
  B. It allows a Call Center agent to support multiple clients at once.

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  Reference: http://docs.oracle.com/cd/E14004_01/books/PDF/CommSrvAdm.pdf (page 188, and 190)

• Question 9:

  Refer to the Exhibit.

  

  The link is defining which type of relationship?

  A. 1:1
  B. 1:M
  C. M:1
  D. M:M
  D. M:M

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  Reference: http://www.siebelguide.com/basics/1_1RelationShip.html

• Question 10:

  Which two authentication methods use security adapters to authenticate against directory servers?

  A. Web Single Sign-On (Web SSO)
  B. LDAP authentication
  C. Database authentication
  D. ADSI authentication
  B. LDAP authentication
  D. ADSI authentication

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  Reference: http://docs.oracle.com/cd/B40099_02/books/Secur/Secur_SecAdaptAuth8.html