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1Z0-1003 Real Exam Questions

Oracle Field Service Cloud 2019 Implementation Essentials

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Question 1 Single choice

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.

Which configuration supports this requirement?

  1. A

    Add the "Activity" property to the Request Grid context in Mobility.

  2. B

    Add the appropriate activity properties to the Request Grid context in Mobility.

  3. C

    Add the "Activity" property to the "Identify service request by" identifier context.

  4. D

    Add the appropriate activityproperties to the "Identify service request by" identifier context.

Show answer and explanation

Correct answer: A

Question 2 Single choice

A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.

They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM.
They do not want the scheduled lunch activities to block these late morning jobs from being routed.

What setting in the route plan is required tomeet this requirement?

  1. A

    Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are
    about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before
    end of time slot".

  2. B

    Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"

  3. C

    Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".

  4. D

    Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue

Show answer and explanation

Correct answer: C

Question 3 Multiple choice

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

  1. A

    When new custom properties are configured within OFSC, they are automatically added to the
    appropriateconfigured Daily Extract files.

  2. B

    Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

  3. C

    If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.

  4. D

    Daily Extracts can be configured to be available in either XML, CSV or HTML format.

  5. E

    The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Show answer and explanation

Correct answers: D, E

Question 4 Multiple choice

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

  1. A

    broadcast messages to users based on their assigned Collaboration group(s)

  2. B

    broadcast messages to users based on their proximity to a location on the map

  3. C

    broadcast messages to users based on their compliance with Smart Location settings

  4. D

    broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

  5. E

    broadcast messages to users based on their assigned Help Desk(s)

  6. F

    broadcast messages to users based on their assigned User Type

Show answer and explanation

Correct answers: C, D, F

Question 5 Multiple choice

Which two statements are true regarding filter functionality within OFSC?

  1. A

    Filters can be created where only certain User Types can see and interact with them.

  2. B

    Filters can be used in conjunction with activities, resources, and inventory.

  3. C

    If an activity filterhas two conditions, then an activity must meet at least one of the conditions in order to be filtered.

  4. D

    After a filter has been created and saved, you cannot change the entity to which it is associated.

Show answer and explanation

Correct answers: A, C

Explanation

https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

Question 6 Multiple choice

Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the daywhen making automated assignments.

What two configurations are required to be in place to support this requirement?

  1. A

    Resource's "Start location" must be assigned for each weekday that routing should assign resource work.

  2. B

    Resource's Home Zone Centermust be assigned for each weekday routing should assign that resource work.

  3. C

    Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.

  4. D

    The resource type setting "Working time includes travel to first activity" must be selected.

Show answer and explanation

Correct answers: A, D

Question 7 Single choice

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.

Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.

Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

  1. A

    Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.

  2. B

    Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.

  3. C

    Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

  4. D

    Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

Show answer and explanation

Correct answer: C

Question 8 Multiple choice

Which two statements are correct regarding activity duration estimations?

  1. A

    The durations of completed activities are the only ones used for future estimations.

  2. B

    An Activity Type's "default duration" is applied when there are not enough learned statistics to use for

    estimations.

  3. C

    Historical data is not relevant for any activity duration calculations.

  4. D

    Travel statistics can influence activity duration estimations.

  5. E

    An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Show answer and explanation

Correct answers: B, D

Explanation

https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_precalculatedTravelStats

Question 9 Single choice

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.

How can this be correctly achieved?

  1. A

    Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.

  2. B

    Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

  3. C

    Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.

  4. D

    Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

Show answer and explanation

Correct answer: A

Question 10 Single choice

You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.

However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

What is a valid reason why the "items" parameter is empty?

  1. A

    The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.

  2. B

    There are no new subscription events as of the specified page identifier.

  3. C

    The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for
    API authentication.

  4. D

    No relevant eventswere specified within the body of the request

Show answer and explanation

Correct answer: C