Oracle 1Z0-1003 Online Practice Questions and Exam Preparation

Oracle 1Z0-1003 Online Questions & Answers

• Question 71:

  A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.

  You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.

  How do you configure this via theActivity Types screen?

  A. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
  B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
  C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All- Day' Time Slot for them.
  D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
  D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.

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  Explanation/Reference:

• Question 72:

  Which two statements are correct regarding activity duration estimations?

  A. The durations of completed activities are the only ones used for future estimations.
  B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
  C. Historical data is not relevant for any activity duration calculations.
  D. Travel statistics can influence activity duration estimations.
  E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
  B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
  D. Travel statistics can influence activity duration estimations.

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  Explanation/Reference:

  https://docs.oracle.com/en/cloud/saas/field- service/18c/faadu/configuring-oracle-field-service-cloud.html#c_precalculatedTravelStats

• Question 73:

  Which two customer requirements aresolved using work skills?

  A. Activity assignments result in the least amount of travel time possible.
  B. Field resources are assigned certain activities based on the level of tenure they have at the company.
  C. Activity assignments do not result inovertime.
  D. Activities that have building access restrictions are only routed to resources that have access to the building.
  C. Activity assignments do not result inovertime.
  D. Activities that have building access restrictions are only routed to resources that have access to the building.

• Question 74:

  Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?

  A. The team gets the total sum of work skill levels of just one of the team members.
  B. The team gets the maximal work skill level of all the team members.
  C. The team gets the total sum of work skill levels of all the team members.
  D. The assigned work skill assigned to a member does not affect the skills of the team.
  D. The assigned work skill assigned to a member does not affect the skills of the team.

• Question 75:

  A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device.

  How do you use filters to satisfy this requirement?

  A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
  B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
  C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the UserType of the technician.
  D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
  A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

• Question 76:

  When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override). Which statement is accurate regarding how those types of work zone assignments interact?

  A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
  B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
  C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
  D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
  A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

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  Explanation/Reference:

• Question 77:

  Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.

  The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

  A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
  B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.
  C. Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information
  D. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
  E. Create an Integer property with two check boxes, one for "Yes" and another for "No".
  A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
  B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.
  D. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

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  Explanation/Reference:

• Question 78:

  You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity

  An installation activity with no SLA is assigned to a resource for tomorrow. Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

  A. A jeopardy warning will be displayed on Time/List/Map Views only.
  B. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
  C. A jeopardy warning will bedisplayed on the Resource Tree only
  D. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.
  E. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
  F. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
  C. A jeopardy warning will bedisplayed on the Resource Tree only
  F. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

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  Explanation/Reference:

• Question 79:

  A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.

  How doryou configure the system to support this requirement?

  A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
  B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
  C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
  D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
  B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

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  Explanation/Reference:

• Question 80:

  Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

  A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
  B. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.
  C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
  D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
  C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
  D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.