Free EX0-115 Web TestEngine Demo

Q2 Single choice

Customer satisfaction measurement is an important activity in the Business relationship management process.

What is the objective of Customer satisfaction measurement?

A
to enable the Service provider to gain information regarding the perception of the customer and to identify improvements required
B
to gather information about potential new services that might be interesting for the end users of the services
C
to optimize the relationship processes so that service levels are exceeded
D
to check if contractual obligations for customer satisfaction are being met

EX0-115 Web TestEngine demo