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Exit VCEDump EX0-115 IT Service Management Foundation based on ISO/IEC 20000

Q15 Single choice

When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?

A
All employees should have attended an IT service management Foundation course.
B
Combine the best practices from ITIL® CobiTTM and Six Sigma® to meet the customer's business needs.
C
Each service management process needs to have its own dedicated process manager.
D
The Service management processes should meet the requirements in ISO/IEC 20000.

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