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Exit VCEDump EX0-115 IT Service Management Foundation based on ISO/IEC 20000

Q14 Single choice

What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?

A
A compliments application needs to be implemented.
B
Customer satisfaction surveys need to be defined so that customers can easily respond to them.
C
Interested parties and customers of the services need to be identified and documented.
D
Outstanding complaints need to be reviewed on a monthly basis.

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