Q20
Single choice
The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.
As the team first starts meeting, its members have widely varying views of how the process works and the purpose of the mapping procedure. In the first few meetings, the team should place considerable emphasis on