A car rental company is experiencing high turnover among assistant managers and many new assistant managers are not meeting performance expectations. This is causing the company to lose credibility among its customers. The current selection process for assistant managers involves a phone screen with a thirdparty company. During the phone screen, applicants are asked to talk about their work experience and to describe why they are interested in the position and working for the car rental company. All candidates who meet the minimum qualifications for the position and demonstrate enthusiasm for the role and the company are recommended by the third-party company to the branch manager for an in-person interview. Branch managers interview these candidates and have the freedom to develop and ask their own interview questions. Ultimately, the hiring decision is left to the particular manager 's judgment. Senior leadership asks the HR manager to review the selection procedures and provide recommendations for improving talent management.
Senior leadership at the company suggests to the HR manager that the hiring process should be more comprehensive so that candidates' cultural fit with the company can be determined.
Based on this input, which action taken by the HR manager would be most effective?