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Exit VCEDump SALES-CLOUD-CONSULTANT Salesforce Certified Sales Cloud Consultant (SP25)

Q62 Single choice

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.

What should the Consultant recommend to gather information on Knowledge article usefulness?

A
Contact Salesforce to send a report on article efficacy.
B
Send out a monthly survey to customers requesting feedback.
C
Install Knowledge Base Dashboards and Reports AppExchange package.
D
Create a group of super users that will evaluate and manage articles.

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