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Q94 Single choice

In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

A
Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
B
From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
C
There is only likely to be a positive outcome from improved stability - the customers must be made fully aware of this and their expectations regarding responsiveness must be managed
D
It is possible that responsiveness may suffer and customers needs may not be met within business timescales

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