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Q59 Single choice

Which of the following is an example of proactive problem management?

A
Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B
Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
C
Suspicion or detection of a cause of one or more incidents by the service desk
D
Trending of historical incident records to identify one or more underlying causes

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