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Q42 Single choice

Which of the following statements about incident reporting and logging is CORRECT?

A
Incidents can only be reported by users, since they are the only people who know when a service has been disrupted
B
Incidents can be reported by anyone who detects a disruption or potential disruption to normal service.
This includes technical staff
C
All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
D
Incidents reported by technical staff must be logged as Problems because technical staff manages
infrastructure devices not services

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