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Q5 Single choice

A potential customer is having trouble agreeing on the level of service it requires.

What is the best approach to consider to come to an agreement?

A
Involve service level management to align the service level to the customer's objectives.
B
Involve the legal department as the agreement should be clear and unambiguous.
C
Involve senior management to influence the customer to sign the contract.
D
Involve the project team to explain the service into detail to the customer.

ITIL-DSV Web TestEngine demo