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Q10 Single choice

A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service.

What would have helped to prevent this?

A
An e-learning course describing migration of service should be easily available to the users.
B
All changes should be assessed and prioritized.
C
The users should be marked as an important stakeholder in the stakeholder map.
D
The outcomes should be part of the service level agreement.

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