SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 711:

  ___________ the process of using analytics, data, insights, expert judgments, and experience to make predictions and respond to various business needs.

  A. Forecasting
  B. HR Analytics
  C. Environmental scanning
  D. Porter's five forces
  A. Forecasting

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  Forecasting is the process of using analytics, data, insights, and experience to make predictions and respond to various business needs. Forecasting is a strategic planning and budgeting tool that provides the best assessment of what will happen in the future to drive better decision making. Forecasting identifies the likelihood of a future outcome, provides comparative information using analytics, and drives data-driven business decisions.

• Question 712:

  A manufacturing organization is in its strategic planning process and has asked the HR director to be closely involved in all steps of the process. How best can the HR Director support the organization in establishing a competitive advantage?

  A. Recruit talent based on competencies and qualifications to support the achievement of the organization's goals and objectives
  B. Supply market intelligence on base pay and incentive pay to ensure the organization has a lead position in the marketplace
  C. Conduct regular employee engagement surveys and present the outcomes to senior management
  D. Develop internal policies and tactical procedures to support organizational culture and climate
  A. Recruit talent based on competencies and qualifications to support the achievement of the organization's goals and objectives

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  Competent talent that are hired in a bid to ensure the organization achieves its goals and objectives is a key avenue through which HR can support an organization in establishing its competitive advantage.

• Question 713:

  According to Blake Mouton managerial theory, a manager who delegates all tasks and does not exercise any authority over the team is what kind of manager?

  A. Country club manager
  B. Impoverished manager
  C. Task manager
  D. Team leader
  B. Impoverished manager

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  Impoverished Manager, also called Low Results/Low People. This manager has low regard for productivity and little interest in creating a motivating team environment.

• Question 714:

  In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.

  The international employees tell the HR manager that the warehouse manager threatened to discipline them for speaking their native language at the workplace. Which action should the HR manager take to best foster a supportive workplace?

  A. Explain to the warehouse manager how implementing disciplinary measures could create a hostile work environment for the international employees.
  B. Report the warehouse manager's behavior to senior management.
  C. State that disciplining employees for the language they speak in the workplace is against company policy.
  D. Require international employees to take language courses in the workplace.
  B. Report the warehouse manager's behavior to senior management.

• Question 715:

  The Crane organization is developing an emergency disaster plan with the objective to reduce injuries, protect the community and maintain business continuity. Which of the following occurs during a vulnerability assessment?

  A. design the work environment to eliminate hazards, reduce exposure to hazards, and mitigate safety concerns.
  B. assess the probability of potential hazards, its characteristics, and its severity on business operations.
  C. estimation of potential human and economic return on investment based on risks to assets and infrastructure.
  D. set priorities and develop long-term strategies for avoiding or minimizing the undesired effects of disasters.
  B. assess the probability of potential hazards, its characteristics, and its severity on business operations.

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  Vulnerability assessment involves assessing the threats from potential hazards to the population and to infrastructure. A vulnerability assessment is a systematic review of security weaknesses in an organization. It evaluates if the system is susceptible to any known vulnerabilities/hazards, assigns severity levels to those vulnerabilities, and recommends mitigation, if and whenever needed.Emergency planning is the course of action a company takes in order to minimize the effects of an incident or crisis. The main objective of emergency planning is to reduce injuries, protect the community and maintain business continuity.An emergency plan usually includes necessary procedures during a crisis, a clear set of roles and responsibilities and established instructions for local emergency response and recovery bodies.

• Question 716:

  The law that protects whistleblowers and also requires notice requirement for plan administrators of ERISA-covered plans is?

  A. ERISA
  B. Dodd-Frank Act
  C. Sarbanes- Oxley Act
  D. Pension Protection Act
  C. Sarbanes- Oxley Act

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  The Sarbanes-Oxley Act (SOX) requires that plan administrators of ERISA-covered plans provide affected participants and beneficiaries with at least 30 days' written notice before any black-out period with respect to an individual account plan. SOX also protects whistleblowers, i.e. employees who report fraudulent activities and violations of Securities Exchange Commission rules that can harm investors in publicly traded companies. Whistleblowers can file a complaint with OSHA within 180 days if they believe that their employer has retaliated against them for exercising their rights under SOX.

• Question 717:

  Which of the following practices would fail to result in more open communication?

  A. Provide training for improved communication skills
  B. Opportunities for exit interviews when employment is terminated
  C. Quarterly surveys and focus groups for upward feedback
  D. Open door policy
  B. Opportunities for exit interviews when employment is terminated

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  Providing the opportunity for exit interviews when employees leave or are discharged will fail to result in more open communication in the organization because this applies to employees who are no longer a part of the organization.

• Question 718:

  An HR manager is tasked with creating a new training program that incorporates adult learning theory. Which component should be included?

  A. Outcome-based evaluation of results
  B. Problem-centered approach to learning
  C. Internal processes to ensure learning is retained
  D. Affiliation for being accepted by others
  B. Problem-centered approach to learning

• Question 719:

  "Even though there is an over-arching HR strategy, it is debilitating to the company to keep having independent HR functions in our product units because it is cost-intensive and has led to variations in HR practices in the organization". The speaker is most likely referring to__________?

  A. a hybrid HR model
  B. a dedicated HR model
  C. a decentralized HR model
  D. a functional HR model
  C. a decentralized HR model

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  In a decentralized HR structure, strategy and policies are created by Headquarters HR while HR in the business units operate and make decisions on HR processes independent of the other units. In this structure, HR policies and practices differ significantly across locations. Note that in a Dedicated HR model, each business unit will have its own strategy and policy.

• Question 720:

  A multinational manufacturing firm recently experienced a series of product line defects and supply chain shortages. At the request of the chief operating officer (COO), the firm hires a new VP of operations who worked for the COO at another company for many years. The VP is well known for achieving results quickly and efficiently. During a conference call with the COO and all operations managers, the new VP begins making angry remarks toward the managers because the VP believes they are not responding quickly to questions about the recent problems. When the managers speak, the VP responds by criticizing them and speaking with a loud, aggressive tone of voice. The COO advises the VP to focus on identifying the root cause of the problem rather than criticizing the managers. In response, the VP accuses the COO of being too lenient on the managers during a period of crisis that requires quick and deliberate action. After the meeting, the managers send a formal letter to the firm's regional HR director describing the VP's behavior and requesting an immediate response.

  The regional HR director discovers that the VP's onboarding process was shortened because the firm needed the VP to oversee multiple high-visibility initiatives. What should the regional HR director do to ensure the VP understands the business impact of the company's leadership and culture standards?

  A. Meet with the VP to review the alignment between the company's standards and the VP's strategic goals.
  B. Ask the VP to provide a detailed summary of the VP's short-term and long-term goals for improving leadership and culture.
  C. Oversee the onboarding process to ensure the VP completes the remaining activities before taking any additional assignments.
  D. Send the VP a brief narrative summary of the company's leadership and culture standards.
  C. Oversee the onboarding process to ensure the VP completes the remaining activities before taking any additional assignments.