SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 561:

  An example of ___________ occurs when a firm changes its corporate portfolio by acquiring firms and reconfiguring their assets.

  A. Rengineering
  B. Restructuring
  C. Leveraging core competencies
  D. Sharing activities
  B. Restructuring

  ---

  Restructuring refers to streamlining hierarchy of and reducing number of levels of hierarchy. It may involve downsizing the workforce to lower operating costs. On the other hand, Reengineering refers to fundamental rethinking and radical redesign of business processes to achieve dramatic improvements. It focuses on processes (which cut across functions), not on functions.

• Question 562:

  The company you work for has discussed an international business strategy that would expand it into North Asia. Which of the following actions would you first take to help the company develop its strategic plan?

  A. Analyze the international compensation strategies of companies and compliance requirements in the region.
  B. Conduct an extensive analysis of the business environment for threats and opportunities.
  C. Determine and appoint culturally-intelligent leadership that have had extensive experience both in the home and host countries.
  D. Determine the strategic goals, objectives, tactics, and action plans for business success.
  B. Conduct an extensive analysis of the business environment for threats and opportunities.

  ---

  Environmental scanning is the ongoing tracking of trends and occurrences in an organization's internal and external environment that bear on its success, currently and in the future.The results are extremely useful in shaping goals and strategies. An environmental scan is an activity that takes place before a global strategy is developed.Analyzing threats and opportunities in the region will help direct decisions about how to best create a successful strategic plan, utilize resources for business success, minimize threats and enable the company take ample advantage of opportunities.

• Question 563:

  Which of the following is a potential pitfall of a differentiation strategy?

  A. A lack of parity on differentiation.
  B. Uniqueness that is not easily imitated.
  C. Too high a price premium.
  D. The opportunity for revenue growth through brand extensions.
  C. Too high a price premium.

  ---

  A differentiation strategy is an approach where businesses develop by providing customers with something unique, different and distinct from items their competitors may offer in the marketplace. The main objective of implementing a differentiation strategy is to increase competitive advantage.

• Question 564:

  A recent flood has caused considerable damage to life and property. The HR director of an affected company has been asked to propose corporate social responsibility efforts. Which should the HR director do first?

  A. Propose a relief plan focused on specific areas based on input from a governmental agency.
  B. Send an email to all employees asking for contributions for individuals affected by the flood.
  C. Engage local volunteer organizations specializing in social causes to create a fundraising plan.
  D. Seek nominations from employees to volunteer to work in the flood-affected area on behalf of the company.
  A. Propose a relief plan focused on specific areas based on input from a governmental agency.

  ---

  Gathering input from a governmental agency ensures the compan'ys relief efforts are aligned with the most critical needs and coordinated with broader response initiatives.

• Question 565:

  Employees working in a customer support and satisfaction center complain that the noise of heavy traffic interferes with their ability to hear and address customer issues. According to Herzberg's motivation-hygiene theory, which of the following is true?

  A. solving the problem will result in employee satisfaction
  B. solving the problem will result in job satisfaction in both the hygiene and motivational dimensions.
  C. a viable solution will be culture improvement programs
  D. fixing the problem will not lead to job satisfaction
  D. fixing the problem will not lead to job satisfaction

  ---

  Herzberg's Motivation-Hygiene Theory is based on two factors: hygiene factors (salary, status, company policy, working conditions, security); they are also called dissatisfiers implying that their presence does not ensure satisfaction however, their absence causes dissatisfaction); and motivators (these factors are associated with job content and include achievement, actual work, recognition, responsibility, growth - and their presence is necessary for motivation.)Based on Herzberg's theory it is important for managers to realize that by removing a source of dissatisfaction from the business you will not necessarily increase motivation in your workforce.

• Question 566:

  In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.

  Which action should the HR manager take to address the international employees' complaints about the warehouse manager?

  A. Communicate to the international employees that senior management believes there is a lack of rapport between the local and international employees.
  B. Consult with senior management about whether it is acceptable to forbid international employees from speaking in their native language in the workplace.
  C. Ask the warehouse manager if there is a business need to forbid international employees from speaking in their native language.
  D. Instruct the warehouse manager to attend a diversity, equity and inclusion.
  D. Instruct the warehouse manager to attend a diversity, equity and inclusion.

• Question 567:

  An employer has made a decision to terminate an employee who has had consistent abysmal performance. The HR Business Partner informs the employee's supervisor that the employee must be given advance notice of the termination, given a hearing and a chance to be heard, and the termination must be based on just cause. Which of the following is true about this employer?

  A. The employer is most likely a public employer
  B. The employee is entitled to Loudermill rights
  C. The employee's termination will follow due process
  D. All of the above
  D. All of the above

  ---

  All the options are correct. Private employment is generally based on the employment at will doctrine while public employees generally have more protections and when the employee has a property interest in his job, he must be given due process before being terminated. This generally involves a hearing, at which the employee may defend against the employer's claims. The term 'Loudermill rights' states that most public employees have a property right in their jobs, and based on this right, a public employee cannot be dismissed without due process.

• Question 568:

  What is the primary purpose of a social audit?

  A. To measure the organization's impact on the external environment and quantify the overall impact of its sustainability efforts
  B. To serve as a self-evaluation focused on understanding, measuring, and improving the organization's social performance
  C. To provide a solid benchmark for the financial impact of the organization's corporate social responsibility efforts
  D. To produce a document to convince regulators and shareholders that the company is socially responsible
  B. To serve as a self-evaluation focused on understanding, measuring, and improving the organization's social performance

  ---

  A social audit is a formal review of a company's endeavors, procedures, and code of conduct regarding social responsibility and the company's impact on society. A social audit is an assessment of how well the company is achieving its goals or benchmarks for social responsibility. It is a formal review of an organization's social and environmental policies and procedures, it is primarily a tool for self-evaluation. It has been described by a UN agency as "a technique to understand, measure, verify, report on and to improve the social performance of the organization."

• Question 569:

  Which provision should an employer put in place to mitigate security concerns when creating a bring-your- own-device policy?

  A. Mandate a complex password protection for accessing employer servers.
  B. Gain consent from employees to access personal email, data, and web activity.
  C. Prevent all employees from accessing work emails through their mobile devices.
  D. Ensure that employees are not connecting to employer data outside of the workplace.
  A. Mandate a complex password protection for accessing employer servers.

• Question 570:

  Which statement about corporate social responsibility (CSR) policies and programs is correct?

  A. CSR policies may make it more difficult to hire qualified workers.
  B. More host countries are mandating that enterprises include local CSR programs.
  C. CSR policy is most effective when it is developed and managed at the local level.
  D. CSR policy results are being included in annual financial performance reports.
  D. CSR policy results are being included in annual financial performance reports.

  ---

  CSR policy results are being included in annual financial performance reports.