SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 381:

  An organization that specializes in the service and repair of home appliances wants to encourage explicit and tacit knowledge sharing among its technicians. Which is the best technique to use?

  A. Partner new technicians with experienced ones for shadowing during home visits and learning on the job.
  B. Conduct classroom-based training sessions so experienced technicians can demonstrate procedures and new ones can practice.
  C. Establish in-person and virtual communities of practice for technicians to exchange information and ask questions.
  D. Develop a web-based, mobile-friendly platform for technicians to share policies, procedures, manuals, and guidelines.
  C. Establish in-person and virtual communities of practice for technicians to exchange information and ask questions.

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  Communities of practice create ongoing forums where technicians share documented procedures (explicit knowledge) and personal insights and tips (tacit knowledge), fostering continuous peer-to-peer learning.

• Question 382:

  What should a HR professional do prior to initiating a major, sweeping, controversial change initiative?

  A. Infuse accurate information about the change initiative into the grapevine
  B. Evaluation of the initiative
  C. Needs assessment
  D. Pilot program
  D. Pilot program

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  The purpose of conducting a pilot study is to examine the feasibility of an initiative before it is implemented on a larger scale. A pilot study is usually carried out on small select members of the relevant population.

• Question 383:

  An HR director's compensation team is trying to integrate a centralized compensation model across multiple offices. Employees are having trouble understanding what the changes in compensation mean to them, and the eastern office location does not want to be a part of the centralized model because they believe that changes to compensation and bonuses will drive employees away.

  The organization is also dealing with other companies trying to poach their best employees by offering them higher sales and more perks, so they cannot afford any additional turnover.

  Which of the following is the best move to socialize the eastern office into the new compensation program?

  A. Propose that the average compensation rate in the organization be the baseline for the eastern office's new compensation rate
  B. Suggest that upper management meet with the eastern office about the need to align their compensation with the centralized model
  C. Research the maximum proportion of total salary that bonuses should account for by industry
  D. Conduct a market analysis of compensation rates in the eastern region for comparison to the eastern office rate
  D. Conduct a market analysis of compensation rates in the eastern region for comparison to the eastern office rate

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  Market analysis involves surveying the market to determine the salaries that are being paid for like positions. Conducting a market analysis of compensation rates in the eastern region for comparison to the eastern office rate is the accurate option.

• Question 384:

  An employee with a high level of creativity, who likes to learn new things, enjoy new experiences, is insightful, imaginative and has a wide variety of interests will most likely score high in which of the Big Five personality traits?

  A. Conscientiousness
  B. Extraversion
  C. Neuroticism
  D. Openness
  D. Openness

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  The Big Five personality traits, also known as the five-factor model (FFM) and the OCEAN are conscientiousness, extraversion, openness to experience, agreeableness, and neuroticism. Openness features characteristics such as imagination and insight. People who are high in this trait tend to have a broad range of interests and to be more adventurous and creative; they are curious about the world, eager to learn new things and enjoy new experiences. People who are low in this trait are traditional and may struggle with abstract thinking.

• Question 385:

  The sociocultural forces segment of an environmental analysis is concerned with:

  A. values, trends, and practices within a society.
  B. the technological advancements of a society.
  C. the political dynamics of a society in which the firm does business.
  D. the economic cycles of a society.
  A. values, trends, and practices within a society.

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  The sociocultural forces segment of an environmental analysis is concerned with values, trends, and practices within a society.

• Question 386:

  Which HR structure is appropriate for a global conglomerate where the Board of Directors have decided that the HR structure should be one where the HR of each branch controls its localized matters while strategic and policy-based decisions should be controlled exclusively by the Headquarters HR?

  A. decentralized
  B. dedicated
  C. centralized
  D. functional
  A. decentralized

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  In a Decentralized HR structure, HR administration, processes and practices are determined at the business unit or local level while Headquarters HR is responsible for the overall HR strategy and policy. In this structure, there are separate HR functions housed in business units delineated by product, geography or location.

• Question 387:

  Of the following management functions, which one is an example of the control role played by HR?

  A. Allotment of resources among different departments working on a new work process.
  B. Developing a system for conducting exit interviews when employees leave the organization and analyzing the same.
  C. Comparing the ROI of a training intervention with the plan.
  D. Forecasting manpower for the manufacturing units of the organization.
  C. Comparing the ROI of a training intervention with the plan.

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  The Control function involves reviewing and measuring employee performance or the performance of HR systems to assess how well organizational objectives are achieved.Control is a function of management which helps to check errors in order to take corrective actions. This is done to minimize deviation from standards and ensure that the stated goals of the organization are achieved in a desired manner.

• Question 388:

  How does the Organization for Economic Co-operation and Development (OECD) Guidelines support corporate governance?

  A. They create binding code-of-conduct guidelines for global enterprises.
  B. They monitor the ethical behavior of member nations.
  C. They help countries address globalization issues
  D. They repeal local laws that hinder globalization efforts
  C. They help countries address globalization issues

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  The OECD Guidelines for Multinational Enterprises (OECD Guidelines) are recommendations (not binding, not monitoring, not repealing of local laws) from governments to multinational enterprises on responsible business conduct. The OECD Guidelines set standards for responsible business conduct across a range of issues such as human rights, labor rights, and the environment. The Organization for Economic Co-operation and Development (OECD) is an intergovernmental economic organization with 37 member countries. It was founded in 1961 to stimulate economic progress and world trade. It is a forum of countries describing themselves as committed to democracy and the market economy, providing a platform to compare policy experiences, seek answers to common problems, identify good practices and coordinate domestic and international policies of its members. Generally, OECD members are high-income economies with a very high Human Development Index (HDI) and are regarded as developed countries.

• Question 389:

  Due diligence calls for an intensive investigation of an organization being considered for a merger or acquisition to understand the risks that could be associated with the deal. An example of a cultural risk would be:

  A. Integrating a large number of workers who speak English as their second language.
  B. Resolving a large number of EEO claims alleging racial discrimination.
  C. replacing a significant percentage of employees approaching retirement age
  D. integrating and streamlining multiple information technology systems.
  A. Integrating a large number of workers who speak English as their second language.

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  Risks associated with mergers and acquisitions are identified as cultural, structural, technological, financial, or legal. Integrating a large number of employees who speak English as a second language is a cultural risk that requires special planning for a successful acquisition or merger. EEO and OSHA claims represent a legal risk. A large number of key employees approaching retirement age represents a structural risk.

• Question 390:

  A __________ span of control refers to a structure with few employees reporting to the manager, while a ___________ span of control refers to a structure with many employees reporting to a supervisor:

  A. functional; dedicated.
  B. long; short.
  C. narrow; wide.
  D. model; modular.
  C. narrow; wide.

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  Span of control refers to the number of subordinates a supervisor has.A narrow span of control refers to a structure with few employees reporting to the manager, while a wide span of control refers to a structure with many employees reporting to a supervisor.