SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 131:

  "The job of a chauffeur consists mainly of driving but we also require the driver to have mechanical troubleshooting skills and a talent for making witty conversation, especially as the nature of the job requires them to drive high-profile guests and visitors around the city". This is an example of?

  A. Essential functions
  B. Skill variety
  C. Task significance
  D. Skill identity
  B. Skill variety

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  The Hackman and Oldham job characteristics model has five characteristics which are skill variety, task identity, task significance, autonomy and feedback from the job. Skill variety refers to the extent to which the job requires the employee to draw from a number of different skills and upon a range of knowledge.

• Question 132:

  __________ requires plan administrators of qualified plans to provide affected participants and beneficiaries with at least 30 days' written notice before any black-out period with respect to an individual account plan.

  A. Employee Retirement Income Security Act
  B. Dodd-Frank Act
  C. Sarbanes-Oxley Act
  D. Pension Protection Act
  C. Sarbanes-Oxley Act

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  The Sarbanes-Oxley Act (SOX) contains requirements that apply to black-out periods in participant- directed retirement plans.Black-out period is any period in which the ability of a participant to direct assets, obtain distributions, or obtain loans, which is otherwise available under the terms of such plan, is temporarily suspended for a period of more than 3 consecutive business days.SOX requires that participants receive advance (at least 30 days) written notice of certain black-out periods, and restricts the ability of insiders to trade in employer securities during certain black-out periods.

• Question 133:

  Which of the following is an example of shared value, according to Michael Porter and Mark Kramer?

  A. A conglomerate of schools provides philanthropic educational opportunities for children in an under- served community
  B. A household goods corporation paying for volunteers to travel to a catastrophic incident to assist with water and shelter relief efforts
  C. A sustainable electric company bears the full cost of providing free solar panels for electricity in an under-served rural community
  D. A shoe company partners with a micro-finance organization to manufacture a low-cost affordable shoe for the poor in an underdeveloped region.
  D. A shoe company partners with a micro-finance organization to manufacture a low-cost affordable shoe for the poor in an underdeveloped region.

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  Michael Porter and Mark Kramer's principle of shared value describe how companies can create economic value in a way that also creates value for society. Note that only option D provides both societal value and economic value or the company and the community.Corporate social responsibility is widely perceived as a cost center, not a profit center. In contrast, Shared value creation is about new business opportunities that create new markets, improve profitability and strengthen competitive positioning. CSR is about responsibility; CSV is about creating value. Below is an image that shows the difference between CSR and Shared Value. (image credit: www.sustainabilitybrands.com)

• Question 134:

  The evaluation level of learning characterizes changes in what?

  A. Knowledge
  B. Engagement
  C. Productivity
  D. Performance
  A. Knowledge

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  The learning level of the Kirkpatrick training evaluation model evaluates how the training has developed the trainees' knowledge, skills, and abilities based on the learning objectives. The reaction level helps to measure how engaged the trainees were, how actively they contributed, and how they reacted to the training. The behavior level helps to understand how well employees applied what they learnt. The results level includes training outcomes which demonstrate a good return on investment (ROI), and improvements in organizational productivity.

• Question 135:

  The Margin company has completed an environmental scan of the Malaysian business environment to determine the feasibility of its expansion plans into Malaysia. It utilized the tools of SWOT analysis, PESTLE analysis, and Porter's 5 forces to accomplish the scan. Which of the following is least likely to be a hindrance to the expansion plans of the Margin company?

  A. language and cultural barriers
  B. reengineering its product offerings
  C. navigating tariff, trade, and travel regulations
  D. economies of scale
  D. economies of scale

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  Economies of scale are the cost advantages that enterprises obtain due to their increased scale of operation, and are typically measured by the amount of output produced. A decrease in cost per unit of output enables an increase in scale. Economies of scale is a significant advantage that companies obtain as it refers to cost reductions that occur when companies increase production (to service increased markets)

• Question 136:

  A recent company survey shows that 70% of employees report not having mastered the skills needed to do their jobs. Which approach to learning and development should the HR director implement to best help employees master the missing skills?

  A. Gamify professional development opportunities.
  B. Offer a diverse catalog of micro-courses.
  C. Apply the forgetting curve.
  D. Use pre- and post-training surveys.
  C. Apply the forgetting curve.

• Question 137:

  In a merger that is motivated by financial pressures, the HR department must:

  A. reduce voluntary employee turnover.
  B. eliminate employees with overlapping responsibilities
  C. shift a larger proportion of the workforce from regular employment to contingent employment
  D. cap raises and minimizes benefits expenditures
  B. eliminate employees with overlapping responsibilities

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  Mergers and acquisitions tend to result in job losses for employees in redundant areas in the combined company. As the merger is motivated by financial pressures, layoffs are a most probable result.

• Question 138:

  An HR director is examining the results of an employee survey to determine how to increase employee engagement. The survey results indicate that employees do not see the organization as a long-term stop during their career. Newly hired employees feel that they have a good understanding of the company's culture and are able to rapidly integrate within the organization, but that seems to have a limited effect on employees' desire to stick with the organization. Which action should the HR director take to make the organization a long-term destination for newly hired employees?

  A. Discuss career path options during the interview process to show employees how they can grow in their career.
  B. Create a new online application page with testimonials to the company's strong culture and benefits.
  C. Create a structured onboarding experience to ensure that engagement levels don't drop in the first 90 days.
  D. Partner new employees with employees who have been with the company for more than five years.
  A. Discuss career path options during the interview process to show employees how they can grow in their career.

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  Discussing a career path during the interview process may help potential employees see growth options with the company and change their outlook on staying with the organization long-term. Partnering new employees with veteran employees and creating an online application page with information on company culture might assist with navigating the organization and the new employees' understanding of the organizational culture, but these issues were not identified in the employee survey. A structured onboarding experience may help sustain new employee engagement but may not change employees' view of the organization as a long-term career stop.

• Question 139:

  A team of workers are 100% remote and telecommute to work 90% of the time. The best form of training for this workforce is?

  A. Progressive instruction
  B. Virtual reality
  C. Virtual
  D. Simulation
  C. Virtual

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  Virtual training refers to online training. It is most appropriate for workers that work from home due to its accessibility and convenience. Note that virtual reality is wrong because it simulates real-life situations and will require the virtual reality goggles and any required apparatus to create the real-life scenarios required for the virtual reality training.

• Question 140:

  In conversation outside work, a manager in another function describes secondhand reports about the marital problems of an employee in that area. The HR professional should?

  A. ask if the employee is having performance issues
  B. advise the manager not to engage in gossip
  C. not participate but not correct the behavior
  D. approach the employee in question independently and offer counseling
  B. advise the manager not to engage in gossip

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  One of the core ethical issues facing organizations is respecting employee privacy. The HR professional should model this respect for workplace privacy. Approaching the employee, even in good faith, violates privacy. If the supposed problems have created performance issues, the manager should have reported the performance issues, not the rumors.