SDI SD0-302 Online Practice Questions and Exam Preparation

SDI SD0-302 Online Questions & Answers

• Question 211:

  Which of these options is a psychological symptom of stress?

  A. Inability to articulate properly
  B. Increased heart rate
  C. Increased blood pressure
  D. Over reaction to situations
  D. Over reaction to situations

• Question 212:

  You have been asked to produce a model for the most cost-effective way to deliver service across all parts of the organisation. Your manager has indicated that her preference is a right-sourcing option. What does this mean?

  A. Services are delivered from another part of the world
  B. Services are delivered on your premises by 3rd parties
  C. Services are delivered externally by 3rd parties
  D. Services are delivered by a mix of in-house and external options
  D. Services are delivered by a mix of in-house and external options

• Question 213:

  Which of these options is a key benefit of IT Service Continuity Management?

  A. Potential lower insurance premiums
  B. Improved management of issues
  C. An increase in potential lost revenue
  D. A reduction in the number of repeat Incidents
  A. Potential lower insurance premiums

• Question 214:

  Which of these is NOT a benefit of a structured approach to induction?

  A. Reduced time to get new staff working effectively
  B. Reduced time spent by managers in dealing with inductees
  C. Reduced risk of adopting bad habits
  D. Reduced risk of basic errors and misunderstandings
  B. Reduced time spent by managers in dealing with inductees

• Question 215:

  When you are addressing a meeting, which of these options best describes a technique for engaging with the audience?

  A. Make humour an intrinsic part of your presentation
  B. Ask questions designed to encourage audience participation
  C. Include as much detailed information as possible
  D. Use animation to bring the session to life
  B. Ask questions designed to encourage audience participation

• Question 216:

  Which of the following options would be a clear benefit of using self-healing as a delivery method in a Service Desk environment?

  A. It removes the need for reactive support staff
  B. It increases the problem-solving abilities of users
  C. It reduces the need for reactive support staff
  D. It improves hardware resource utilisation
  C. It reduces the need for reactive support staff

• Question 217:

  Which of the following is one of the primary objectives for using ITSM tools?

  A. To control IT and Service Desk staff
  B. To deliver process metrics from a single tool
  C. To deliver an ITIL accredited framework
  D. To achieve ISO/IEC 20000
  B. To deliver process metrics from a single tool

• Question 218:

  As sensitive personal and corporate information is frequently lost or stolen, what would be a key objective of Information Security Management?

  A. Meeting the publics need for confidence in data security
  B. Understanding the full legal implications of Information Security Management
  C. Ensuring the security of every user data access point
  D. Ensuring IT operates adequate and appropriate security controls
  D. Ensuring IT operates adequate and appropriate security controls

• Question 219:

  If you were describing the Change Management process to your team, which of the following would be one of the main activities?

  A. Change assessment for impact and risk analysis
  B. Change origination assessment for approval
  C. Change back-out analysis for implementation plans
  D. Change date specification for post-implementation review
  A. Change assessment for impact and risk analysis

• Question 220:

  Which of these options should you consider when you need to get your message across in writing?

  A. Write detailed analyses of the facts for every communication
  B. Ensure that you send your audience all the associated documentation
  C. Always use formal business language to ensure compliance
  D. Write with your audiences needs in mind
  D. Write with your audiences needs in mind