Salesforce SALESFORCE-LOYALTY-MANAGEMENT Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-LOYALTY-MANAGEMENT Online Questions & Answers

• Question 101:

  A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

  Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

  A. Fixed Model and Activity Model
  B. Non-Qualifying Points and Qualifying Points
  C. Non-Qualifying Points and Activity Points
  D. Fixed Model and Qualifying Points
  B. Non-Qualifying Points and Qualifying Points

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  Explanation/Reference:

  Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:

  Non-Qualifying Points and Qualifying Points (B):Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to

  determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.

  Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-

  Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.

  Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.