SALESFORCE-LOYALTY-MANAGEMENT Exam Details

  • Exam Code
    :SALESFORCE-LOYALTY-MANAGEMENT
  • Exam Name
    :Salesforce Loyalty Management Accredited Professional (AP-212)
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :110 Q&As
  • Last Updated
    :May 29, 2026

Salesforce SALESFORCE-LOYALTY-MANAGEMENT Online Questions & Answers

  • Question 91:

    What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

    A. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
    B. Use the out-of-the-box `Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
    C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expiredresetPeriodat the Group Level and rese the points using the out-of-the-box Reset point flow action
    D. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

  • Question 92:

    How should a Loyalty Management consultant integrate Marketing Cloud withLoyalty Management in order to create journeys for promotions?

    A. Use Marketing Cloud Server-Side JavaScript
    B. Use Custom Apex code via a middleware ETL tool
    C. Use Salesforce Customer Data Platform
    D. Use Marketing Cloud Connect

  • Question 93:

    A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

    The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named

    "voucherissued" with the necessary data attributes.

    Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

    A. Option A
    B. Option B
    C. Option C
    D. Option D

  • Question 94:

    A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.

    Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

    A. Enter the program partner name > Associate to an account> Set program partner type to `Both' (Accrual and Redemption)
    B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to `Both' (Accrual and Redemption)
    C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to `Both' (Accrual and Redemption)
    D. Chose relevant account name to Associate to the program > Set program partner type to `Both' (Accrual and Redemption)

  • Question 95:

    The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.

    Which two features should be configured in Salesforce Loyalty Management?

    A. Member Rewards and Benefits
    B. Loyalty Segments
    C. Loyalty product Pricing
    D. Loyalty Tiers

  • Question 96:

    Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.

    Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

    A. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
    B. That the promotion has specified the Current Liability Amount.
    C. That the flow is active and has been created to apply the promotion.
    D. That the member is a campaign member of the promotion campaign.

  • Question 97:

    Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.

    Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

    A. Describe the initiative to the Chief Marketing Officer team for their approval
    B. Define a strategy led by marketing and involving the finance team.
    C. Define a strategy led by marketing and involving the analytics team.
    D. Define a company-wide initiative, including an operations team.

  • Question 98:

    What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

    A. Configure Loyalty Program preferences for B2C Commerce Site
    B. Install Loyalty Management for B2C Commerce Package
    C. Configure connected app named B2C Loyalty Connector
    D. Configure connected app named B2C Commerce Loyalty Connector
    E. Add Loyalty Management for Commerce Cartridge

  • Question 99:

    A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.

    Which two statement correctly describes how to grant proper access on the user details page?

    A. Assign user access to the analytics for Loyalty role.
    B. Assign access by checking CRM Analytics plus user
    C. Assign user access to permission sets for analytics for Loyalty.
    D. Assign the user the analytics profile for analytics for Loyalty.

  • Question 100:

    A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.

    On which three Loyalty pages will customer support agents be able to adjust points?

    A. Loyalty Program Member page
    B. Loyalty Program Member Related List
    C. Transaction Journal
    D. Account page
    E. Contact page

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