Salesforce SALESFORCE-COMMUNICATIONS-CLOUD Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-COMMUNICATIONS-CLOUD Online Questions & Answers

• Question 1:

  ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

  A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
  B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
  C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
  D. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
  C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

• Question 2:

  A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over. Which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

  A. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
  B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
  C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
  D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
  B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

• Question 3:

  Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

  A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
  B. Migrating millions of records will cause Order Management to fail during processing due to large volume
  C. Migrating millions of records may reduce query performance due to large data volumes
  D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
  E. Migrating Assets instead of orders would provide more business Value.
  A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
  C. Migrating millions of records may reduce query performance due to large data volumes
  D. This would require migrating all products sold within last 5 years, including those that are no longer sold.

• Question 4:

  Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

  A. Create `Mobile Offer Spec Type' object with common attribute and set the patent object type as `Base offer Spec Type'. Then associate mobile device offers with `Mobile Offer Spec Type' Object Type.
  B. Create `Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
  C. Create `base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
  D. Create `Mobile Offer Spec Type' object with common attribute and set the patent object type as `Base offer Spec Type'. Then associate mobile device offers with `Base Offer Spec Type' Object Type.
  A. Create `Mobile Offer Spec Type' object with common attribute and set the patent object type as `Base offer Spec Type'. Then associate mobile device offers with `Mobile Offer Spec Type' Object Type.

• Question 5:

  During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

  A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
  B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
  C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
  D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
  C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

• Question 6:

  Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

  A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
  B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
  C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
  D. User, Person Account, Billing Account, Service Account, Contacts, Assets.
  D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

• Question 7:

  Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

  A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
  B. Use the integration procedure to manage the various task that technician need to undertake
  C. Use data raptor to assist with integration and introduce several manual task into the flow.
  D. Use call out to fully automate the flow so that no manual steps are required
  A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

• Question 8:

  A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company?

  A. By automatically balancing order processing tasks across multiple orchestration items
  B. By automatically balancing order processing tasks across multiple orchestration queues
  C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
  D. By automatically queuing the fulfillment request to retry according to fallout analysis report.
  C. By automatically queuing the fulfillment request to retry according to predefined retry policy.

• Question 9:

  UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

  A. To identify the risk of hitting governor limit with the production load
  B. To identify the data error that was not surfaced during testing with subset of data
  C. To identify the metadata related error not previously seen with a subset of data
  D. To understand how long, the data load in production should take
  A. To identify the risk of hitting governor limit with the production load
  B. To identify the data error that was not surfaced during testing with subset of data

• Question 10:

  A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

  A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
  B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
  C. UX experience is the most important. Fully design and validate the UX before designing the integration step
  D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
  A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration