SALESFORCE-COMMUNICATIONS-CLOUD Exam Details

  • Exam Code
    :SALESFORCE-COMMUNICATIONS-CLOUD
  • Exam Name
    :Salesforce Communications Cloud Accredited Professional (AP-203)
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :77 Q&As
  • Last Updated
    :Jul 12, 2026

Salesforce SALESFORCE-COMMUNICATIONS-CLOUD Online Questions & Answers

  • Question 1:

    A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

    A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
    B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
    C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
    D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

  • Question 2:

    Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

    A. Discount
    B. Promotions
    C. Time Plan
    D. Offering

  • Question 3:

    Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

    A. Which of the products are inactive?
    B. Are there customer specific offerings?
    C. Can we rationalize products to a smaller number?
    D. Which of the provided products are still actively sold?

  • Question 4:

    Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

    A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
    B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
    C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
    D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
    E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

  • Question 5:

    ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

    A. Discounts.
    B. Adjustment using Context rules
    C. Promotions
    D. Customizations using CPQ Hooks

  • Question 6:

    UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

    A. Fields
    B. Calculation Matrix
    C. Price lists
    D. Attribute
    E. Pricing plan

  • Question 7:

    Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

    A. Decompose Modem and STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
    B. Decompose the Modem and STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
    C. Decompose the Modem and STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
    D. Decompose the Modem and STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

  • Question 8:

    Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

    1. Product must be grouped during decomposition in order to send products to the billing system based on location

    2. After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

    A. Split the order into multiple order and group order items based on the service location
    B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
    C. Use the CPQ multisite feature and group the service locations and create orders for each group
    D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

  • Question 9:

    A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

    A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
    B. Use Apex to be able to send the customized payload and interpret the response
    C. Attach an Omniscript ta task and handle the integration manually
    D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic

  • Question 10:

    Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

    A. Model the Ethernet access device as a child product of the dedicated internet service offer
    B. Model dedicated internet service as a child product of the Ethernet access device offer.
    C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
    D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

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