Salesforce Salesforce Certified Administrator SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 31:

  Ursa Major Solar has the following environment and requirements:

  Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales

  Representative, and Customer Service Representative.

  The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once

  on the same day.

  The Sales Manager wants to report on various customer interactions.

  How should the Administrator fulfill these requirements?

  A. Log a separate Task, Call, or Activity on the Account.

  B. Enter comments into the Notes section on the Account.

  C. Log a case on the Account.

  D. Post customer interactions in Chatter on the Account.

  Correct Answer: A

• Question 32:

  Ursa Major Solar recently acquired a company whose Sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.

  The Chief Technology Officer (CTO) has decided that the new Sales team should NOT change their process at all.

  What should the Administrator do to incorporate the new Sales team's process?

  A. Create new values for the Opportunity Stage field; create a new Sales Process assigned to a custom Record Type for the new Sales team.

  B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.

  C. Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields.

  D. Create new values for the Opportunity Stage field; order them so that the new Sales team's values are at the bottom of the picklist.

  Correct Answer: B

• Question 33:

  An administrator at Ursa Major Solar is setting up Case Feed.

  What should the Administrator consider?

  A. Chatter Feed tracking must be enabled for the case object.

  B. The Use Case Feed permission is automatically active for all profiles.

  C. The Service Cloud User feature license is required for Case Feed.

  D. By default, the Case Feed replaces the standard case detail page.

  Correct Answer: A

• Question 34:

  Dashboard components can be sorted by how many levels?

  A. 4

  B. 2

  C. 1

  D. 5

  Correct Answer: B

• Question 35:

  An Administrator at Ursa Major Solar (UMS) needs to create a new user.

  When creating a username, which two considerations need to be taken in to account? (Choose two.)

  A. Username is added to the Active User Log.

  B. Username must be unique across all Salesforce orgs.

  C. Username needs to be in the format of an Email Address.

  D. Username matches to the User's Email address.

  Correct Answer: BD

• Question 36:

  A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.

  Which three features should the System Administrator use to meet this goal? (Choose three.)

  A. Field level security

  B. Page layouts

  C. Permission sets

  D. Record types

  E. Support processes

  Correct Answer: BDE

• Question 37:

  A Salesforce Administrator is creating a new user.

  What should the Administrator consider when selecting the Username?

  A. It must be alphanumeric and be unique across all Salesforce organizations.

  B. It must be alphanumeric and unique to the organization.

  C. It must look like an email address and be unique across all Salesforce organizations.

  D. It must look like an email address and be unique to the organization.

  Correct Answer: C

• Question 38:

  Ursa Major Solar is looking into backup methods.

  Which set of small and large data backup methods are available in native Salesforce?

  A. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports

  B. Report Exports, Dashboards Exports, and Weekly Data Export Service

  C. Data Loader Exports, Report Exports, and Weekly Data Export Service

  D. Data Loader Exports, Mass Exports, and Weekly Data Export Service

  Correct Answer: C

• Question 39:

  Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a

  time-dependent workflow rule. The time-dependent action is scheduled for November 8.

  The opportunity is edited before November 8, however, and no longer meets the criteria.

  What happens to the time-dependent action?

  A. It will execute on November 15.

  B. It will execute on November 8.

  C. It is automatically removed from the queue.

  D. It is put on hold.

  Correct Answer: C

• Question 40:

  A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.

  Which Salesforce data tool will meet this request?

  A. Data Loader

  B. Mass Transfer Records

  C. Data Import Wizard

  D. Mass Create Records

  Correct Answer: A