AHIMA AHIMA Certifications RHIA Questions & Answers

• Question 221:

  To ensure consistency of coverage among trainers, you may want to develop

  A. training manuals.

  B. meeting handouts and minutes.

  C. signed confidentiality statements acknowledging receipt and understanding of any training attended.

  D. ongoing training to keep the issues in front of the workforce.

  Correct Answer: A

• Question 222:

  Elizabeth is the manager of the state cancer registry. In developing a training "to do list," she is reviewing the staff and what general training and specialized training topics would be necessary. What tool would be most helpful in organizing this information?

  A. Gantt chart to show who gets trained when

  B. spreadsheet with grids identifying who needs what type of training

  C. a "train-the-trainers" training manual to help in consistency in training

  D. documentation of previous orientation training to see what has already been covered

  Correct Answer: B

• Question 223:

  Carrie Ann provides a dynamic and effective orientation to the HIM Department. It includes all of the following EXCEPT

  A. the role and function of the department.

  B. facility emergency procedures.

  C. department policies, procedures, and rules.

  D. the organization of the department.

  Correct Answer: B

• Question 224:

  Which of the following is the LEAST effective way to discipline an employee?

  A. written warning

  B. oral reprimand

  C. punishment by cutting work hours and pay

  D. constructive criticism

  Correct Answer: C

• Question 225:

  Emma Miller, RHIA, interviewed one applicant for the position of inpatient coder and subsequently hired the applicant. During the 20-minute interview, she told the applicant about the department and hospital and what the job entailed. Much to Emma's disappointment, this newly hired employee did not work out. What went wrong?

  A. Emma asked too many questions during the interview.

  B. Emma should not have told the applicant anything about the hospital because that is the responsibility of Human Resources.

  C. Emma failed to interview enough applicants.

  D. Emma did not allow enough time for the interview.

  Correct Answer: C

• Question 226:

  The management assumption that work and the opportunity to utilize skills, knowledge, and talents are basic human needs was presented in McGregor's

  A. Theory X.

  B. Theory Y.

  C. Delphi Process.

  D. Managerial Grid Model.

  Correct Answer: B

• Question 227:

  One of your new employees has just completed orientation, receiving basic HIPAA training. You are now providing more specific training related to her job. She asks whether the information she provided during the hiring process, as well as benefits claims, are also protected under HIPAA. Which of the following can you assure her that the Human Resources Department protects?

  A. all personal health information (PHI)

  B. benefits enrollment

  C. Employee Assistance Program contacts

  D. OSHA information

  Correct Answer: A

• Question 228:

  According to Frederick Herzberg, challenging work, recognition of workers and accomplishments, and employee self-improvement are examples of

  A. maintenance factors.

  B. needs.

  C. motivators.

  D. hygienic factors.

  Correct Answer: C

• Question 229:

  Your department's productivity and morale have been steadily deteriorating, while absent and turnover are increasing. As you go through the department, you notice that there are questionable jokes pinned on the department corkboard. The source of the problems you experiencing in the department could likely be

  A. cutbacks in staffing.

  B. a need for job enrichment.

  C. boredom.

  D. sexual harassment in the workplace.

  Correct Answer: D

• Question 230:

  You work in a unionized organization and have filed a grievance. Which of the following most likely take place?

  A. You can be terminated for registering a grievance.

  B. The grievance procedure regulations stipulated in the union contract will be followed.

  C. Follow facility policies and procedures for prompt and fair action on any grievance.

  D. The time from complaint to resolution should be no longer than 90 days.

  Correct Answer: B