Carlos has noted increased complaints by employees of headaches and fatigue. Which of the following factors should he consider?
A. room temperature
B. humidity
C. lighting
D. air quality
Which of the following describes the act that requires employers to make reasonable accommodations in the workplace for individuals to perform essential job functions?
A. Age Discrimination Act
B. Americans with Disabilities Act
C. Rehabilitation Act
D. Equal Opportunity Employment Act
Lindsay has combined her HIM education with a master's degree in Human Resources, and is training a new supervisor to interview a candidate for a credentialed position for handling subpoenas in the release of information section. Which of the following is the LEAST appropriate question?
A. Do you have transportation for attendance at depositions and court?
B. Please share an experience where you had to determine applicable state law.
C. Please provide a copy of your most recent CE certificate and AHIMA membership.
D. Do you have family responsibilities that would keep you from remaining at a trial?
As the manager of the billing department, Jessica has heard from her employees that rumors have been circulating throughout the hospital concerning centralization and layoffs. At a meeting with the CFO, all departments were asked to cut back 15%. What should Jessica tell her employees?
A. nothing, as it would only depress them.
B. that no one in the HIM department will be laid off
C. share with employees the facts as she knows them from the meeting
D. tell one employee who likes to spread rumors so employees will learn of the information from each other
As the HIM clerical supervisor, Debbie is concerned that some employees are not utilizing theft talents and skills effectively. Which of the following should Debbie consider first?
A. revising job descriptions
B. performing a job analysis
C. observing the workers more closely
D. giving the employees additional responsibilities
As manager of record processing, you supervise a 55-year-old employee who has worked as correspondence clerk for many years. Her performance has gradually diminished and has become unsatisfactory. This employee is not interested in further education or in learning a new job. method would most likely prove to be INEFFECTIVE in assisting this employee in improving performance?
A. threatening to fire the employee
B. asking the employee to cross-train with other employees
C. delegation of special assignments
D. consulting the employee on various filing problems
The transcription area has an opening for a transcriptionist with demonstrated skill in medical and surgical reports. Which of the following types of tests should be administered?
A. performance
B. aptitude
C. intelligence
D. stress
The Human Resources Department provides training for new supervisors. It includes discuss' of the Equal Pay Act, which was passed to eliminate discrimination based on which of following?
A. merit of the employee
B. seniority of the employee
C. employee gender
D. personal productivity, such as in an incentive compensation system
The general New Employee Orientation training at Mid-Atlantic Mental Health would most likely cover which of the following HIPAA components?
A. marketing issues
B. business associate agreements
C. physical/workstation security
D. job-specific training (e.g., patient's right to amend record)
Kristen combined her HIM and legal education and is now a Risk Manager. An employee has a complaint that may be considered a grievance. She should listen to the employee and then
A. put the complaint aside to see if other employees complain about the same issue.
B. deal with the issue as if it were a bona fide grievance.
C. deal with the complaint only if the employee seldom complains.
D. ignore the complaint until it is in writing.
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