HIM professionals increasingly participate on project teams. Tuckman has developed a model describing predictable stages. Which of the following reflects the stage where teams may experience disequilibrium?
A. forming
B. storming
C. norming
D. performing
The teaching method selected by an instructor influences the student's ability to understand the material. Instructor-led classrooms work best when
A. in-depth training and interaction are desired.
B. there are three shifts of employees to train.
C. you want to minimize the cost for training.
D. employees from all departments must be trained.
Which of the following scenarios best describes job enrichment as a motivational technique?
A. Anna is a good clerical worker. In addition to her regular job duties, her supervisor has assigned her to special projects and committee assignments.
B. Becky prefers to work where she can be active and have personal contacts. The supervisor rotates her through all clerical jobs in the department so that she can have variety in her world
C. Cheryl's job keeps her fully occupied all day. In fact, she frequently has to rush to get the work completed daily. Cheryl's supervisor decides to remove some responsibility from her job so she has less stress.
D. Derek has worked in the department for several years. His supervisor decided to combine several jobs and add other tasks to enable Derek to use his knowledge and skills gained school. With these increased responsibilities he is increasing his chances of being promoted.
One of the most common rater biases that affect an employee's evaluation is the halo effect halo effect suggests that the supervisor
A. rates everyone as average.
B. is too lenient or too strict in rating employee performance.
C. rates the employee on the basis of a strong like or dislike of the person.
D. bases the employee evaluation on his behavior in the most recent period rather than the en ' evaluation period.
Summer is the document imaging manager. She has had a meeting with the scanning clerks They are complaining that the pay rate for their position is too low in their facility. What would be the best way to deal with this complaint?
A. Submit a request for merit raises for all scanning clerks.
B. Work with the Human Resources Department on a job evaluation and current wage and salary survey.
C. Explain to the scanning clerks that health care cost containment means little money for raises.,
D. Ignore the complaint.
Michael is a new manager at Tri-County Health Systems. Human Resources has recently provided training for and implemented a new performance appraisal system which includes input from managers, peers, and staff. This approach is typically known as
A. 360-degree evaluation.
B. group appraisal.
C. holistic appraisal.
D. multi-factor evaluation.
Chris and Amy, two coders on your team, have come to you complaining that Jane, the discharge clerk, is deliberately holding back charts, causing a coding backlog. You are not sure Jane is really the cause of this problem because Chris and Amy have a history of blaming others for their work-related delays. To determine if Jane is truly a "problem employee" it would be best to first
A. determine the source of the conflict.
B. discretely ask other employees if they are having similar problems with Jane.
C. request assistance from the Human Resources Department.
D. observe Jane's interaction with others.
When analyzing discipline problems, which of the following should be considered?
A. the prior performance of the employee in question
B. the frequency of the problem
C. the seriousness of the problem
D. all of the above
As HIM Director, you receive a call from the CEO informing you that she has received a complaint from a patient. The patient reports that one of the coders in your department revealed the patient's diagnosis to the patient's neighbor. What action is recommended?
A. Gather all the facts prior to meeting with the employee.
B. Give the employee a written warning.
C. Terminate the employee immediately for violation of the confidentiality policy.
D. Immediately call a departmental meeting to discuss the importance of maintaining confidentiality.
In your new position as Director of Health Information Services, you have noticed that department supervisors arbitrarily allow employees to make up missed time due to absences. You decide that you need a policy to reinforce the attendance policy and cut down on tardiness and absences. Which policy statement would support your overall departmental goals?
A. Make-up time is allowed only with approval from the director.
B. Sick days can be used in lieu of time missed due to tardiness or absences.
C. No make-up time for absences and tardiness is allowed.
D. Changes in work schedules must be approved in advance and depend upon departmental operations.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only AHIMA exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your RHIA exam preparations and AHIMA certification application, do not hesitate to visit our Vcedump.com to find your solutions here.