Ms. Wolf, supervisor of coding and abstracting, would like to determine the coders' accuracy. Which type of management tool would provide her with the information she needs?
A. a stopwatch study
B. an audit
C. an employee-reported log
D. a time log
In a filing system containing a total of 1,255 records, 48 records are identified as misfiles. What is the percentage of filing accuracy for this area?
A. 26.14%
B. 74%
C. 3.82%
D. 96%
The standard for record retrieval is 200 work units per month. Based on the table below, what is the variance from standard for the month of May?
A. 75%
B. 65%
C. 53%
D. 15%
The supervisor of retention and retrieval was receiving frequent complaints from the file clerks regarding the discharge clerk's job performance. The file clerks stated it was becoming difficult to maintain their productivity levels because the discharge clerk was not processing the requisition slips in a timely manner. In order to get a clearer understanding of the situation, the supervisor asked the file clerks and the discharge clerk to complete a task list for a 2-week period. The supervisor is constructing a
A. flow process chart.
B. movement diagram. I
C. work distribution chart.
D. procedure flowchart.
Which of the following statements describes a method?
A. Medical records requested by the emergency room will be retrieved and delivered within minutes.
B. Multiple-page discharge summaries are stapled together in the left-hand corner.
C. Transcription turnaround time is established as 24 hours following completion of dictation by the physician.
D. Only HIM personnel have access to the medical record filing area.
"Qualified employees should be given priority when vacancies within the organization occur"! an example of
A. a policy of the organization.
B. an objective for the organization.
C. a rule for the organization.
D. a procedure for the organization.
A rule is helpful to both managers and the employees in the decision-making process. A rule
A. allows judgments to be made.
B. requires interpretation.
C. pre-decides issues.
D. provides the necessary details.
A new health information management clerk has been on staff for 2 days. She has thus far analyzed charts incorrectly, sent out confidential information improperly, and used the cop machine inappropriately. Evaluate this situation and determine the best resolution.
A. Review the job description and job procedure with clerk and follow up with an in-service.
B. Review the job procedure with the clerk and have the analysis supervisor monitor her progress.
C. Review the job description and job procedure with the clerk and follow up with a merit evaluation.
D. Review job procedures with the clerk and follow up with an in-service.
The Director of Health Information Services has asked the supervisor over files to determine productivity standards for the file clerks. In initiating this process, the supervisor has determined that the best way to institute work standards is to
A. determine which employee can work the fastest.
B. perform time and motion studies.
C. improve employee morale.
D. develop standards based on professional standards and industry benchmarks.
You are the Coding Supervisor and wish to know the amount of time eight employees had spent coding this month. You have the following productivity log. What percentage of time was spent on coding?
A. 14.7%
B. 6.8%
C. 8.8%
D. 11.3%
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