Salesforce PUBLIC-SECTOR-SOLUTIONS Online Practice Questions and Exam Preparation

Salesforce PUBLIC-SECTOR-SOLUTIONS Online Questions & Answers

• Question 91:

  The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.

  What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

  A. Utilize the Funding Program Request'' object to capture the details
  B. Utilize the "Funding Program" object to capture the details
  C. Utilize the "Funding Request" object to capture the details
  D. Utilize the "Business Licence Application" object to capture the details
  C. Utilize the "Funding Request" object to capture the details

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  Explanation

  The "Funding Request" object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The "Funding Request" object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The "Funding Request" object can store information such as the funding program, the funding amount, the funding status, the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements. https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htmandtype= 5andlanguage=en_US

• Question 92:

  A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

  Which Business Rules Engine tool is used here?

  A. Workflow Field Updates
  B. Data matrices
  C. Process Builder
  D. Decision Matrices
  D. Decision Matrices

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  Explanation

  Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city and county location, the volume of current business, and the size of the building.

  https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htmandtype= 5andlanguage=en_US

• Question 93:

  What 2 core Salesforce Clouds is Public Sector Solutions based on?

  A. Service Cloud
  B. Experience Cloud
  C. Marketing Cloud
  D. Admin
  A. Service Cloud
  B. Experience Cloud

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  Explanation

  Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htmandtype= 5andlanguage=en_US

• Question 94:

  A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision

  Explanation Logs.

  Which component can be added to see the history of Decision Explanations for a claim?

  A. Decision Explainer Log History
  B. Log History
  C. Audit Log
  D. Record History
  A. Decision Explainer Log History

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  Explanation

  Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation. https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_hist ory.htmandtype=5andlanguage=en_US

• Question 95:

  What are the two key document types that a consultant.... Implementation?

  A. User Stories
  B. Functional requirements specification (FRS)
  C. Marketing plan
  D. Budget plan
  A. User Stories
  B. Functional requirements specification (FRS)

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  Explanation

  In a Salesforce implementation, particularly for Public Sector Solutions, having clear and structured documentation is critical for the success of the project. Two key document types that a consultant should use are:

  User Stories:

  Functional Requirements Specification (FRS):

  These documents are essential as they provide a blueprint for the implementation, ensuring all requirements are captured, understood, and agreed upon by all stakeholders.

  Salesforce Help: Writing User Stories

  Salesforce Help: Functional Requirements

• Question 96:

  a public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

  Which Experience Cloud template should they use?

  A. Customer Account Portal
  B. Aloha
  C. Partner Central
  D. Help Center
  C. Partner Central

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  Explanation

  Partner Central is an Experience Cloud template that can be used to build an Experience Cloud site for channel sales workflows. Partner Central can help the government agency to recruit and onboard associates for issuing licenses for alcohol and beverage distribution. It can also provide features such as lead distribution, deal registration, marketing campaigns, reports, and dashboards. https://help.salesforce.com/s/articleView?id=sf.networks_partner_central.htmandtype=5

• Question 97:

  A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.

  To accomplish this, the BRE designer should include how many decision matrices?

  A. 1; Only to contain the prioritization pools.
  B. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
  C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
  D. 1; Only one to contain the prioritization pools with the Federal Income Limits.
  C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

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  Explanation

  In the context of a government agency using the Business Rules Engine (BRE) to calculate and determine Households Area Median Income (AMI) prioritization using a matrix, the BRE designer should use two decision matrices (Option C).

  One matrix is necessary to calculate the AMI and to evaluate it against the federal income limits, which involves determining the percentage of AMI relative to these limits. The second matrix is then used to categorize these percentages into

  different prioritization pools. This allows for a clear separation of logic in handling the data: one matrix for the determination of AMI percentages and another for the allocation into prioritization pools based on these percentages.

  Option A and D, which suggest using only one matrix, would not provide the necessary separation of calculations and evaluations for clarity and maintenance. Option B suggests using three matrices, which overcomplicates the process

  without clear necessity for three separate matrices when two are sufficient for the tasks at hand.

• Question 98:

  The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.

  What configuration should the Technical Consultant perform to assist with meeting this requirement?

  A. Disable all approval processes on the Case object
  B. Disable the Grant Access Using Hierarchies setting on the Case object
  C. Mirror the Org Chart into The Role Hierarchy
  D. Set the Organization-Wide Defaults (OWD) for the Case object to private
  D. Set the Organization-Wide Defaults (OWD) for the Case object to private

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  Explanation

  Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users. https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm andtype=5andlanguage=en_US

• Question 99:

  Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

  A. Workplace Strategy Planner
  B. HR Service Center
  C. Employee Workspace
  D. Workplace Command Center
  E. Employee Concierge
  B. HR Service Center
  C. Employee Workspace
  E. Employee Concierge

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  Explanation

  In the context of Salesforce's Work.com solutions tailored for Public Sector and focusing on Employee Experience, the relevant managed packages/features to be installed include:

  HR Service Center (Option B), which offers a centralized platform for managing all HR-related inquiries and processes, enhancing employee access to HR services and information.

  Employee Workspace (Option C), which provides employees with a personalized and engaging workspace where they can access tools, communications, and resources necessary for their daily operations and collaboration needs within the

  public sector.

  Employee Concierge (Option E), which serves as a comprehensive resource for employees to find information, access services, and get questions answered, effectively acting as a digital HR assistant.

  Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are also parts of the broader Work.com capabilities but are not specifically part of the Employee Experience package for Public Sector. They are more

  aligned with workplace readiness and response rather than daily employee engagement and services.

• Question 100:

  A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.

  What should the Administrator check for next?

  A. Verify that the case worker has the Decision Explainer Permission set.
  B. Verify that the case worker has the Rules Engine Runtime permission.
  C. Verify that the case worker has OmniStudio Admin permission.
  D. Verify that the case worker has OmniStudio User permission.
  A. Verify that the case worker has the Decision Explainer Permission set.

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  Explanation

  When a caseworker cannot see a component on a page layout even though it has been confirmed to be present by an Administrator, the first step is to ensure the caseworker has the appropriate permissions. In the case of not being able to view the Decision Log, which is typically linked with specific functionalities in Salesforce Public Sector Solutions, the correct permission to check is whether the caseworker has the Decision Explainer Permission set (Option A). This permission set specifically allows users to access detailed logs and explanations of decisions made by automated systems or processes within Salesforce, like those found in a decision log. Verifying and ensuring that the caseworker has this permission will likely resolve the issue of visibility. Other options like Rules Engine Runtime permission (Option B), OmniStudio Admin permission (Option C), and OmniStudio User permission (Option D) are not directly related to accessing decision logs or explanation components, thus making Option A the most suitable and direct solution.