A public sector agency has implemented Public Sector Solutions for Licenses and Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
A. DataRaptor B. Integration Procedure C. FlexCard D. OmniScript
D. OmniScript explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object. https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript
Question 2:
A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.
What Action Plan Template and target object should be used for this use case?
A. Action Plan Template with Type="lndustries\ Target Object="Visit" B. Action Plan Template with Type="Visit Execution", Target Object = "Business License Application" C. Action Plan Template with Type="lndustries", Target Object="Business License Application" D. Action Plan Template with Type = "Visit Execution", Target Object = "Visit"
D. Action Plan Template with Type = "Visit Execution", Target Object = "Visit" explanation:
Explanation
For the customer requirement of onsite inspections for business license applications with retail locations, the appropriate solution involves an Action Plan Template with a type of "Visit Execution" targeting the "Visit" object. This configuration allows for the establishment of a standardized inspection checklist linked to each visit or inspection event. The "Visit" object serves as the foundation for capturing inspection details, including regulatory code visibility and signature requirements from both the business owner and the inspector. This approach ensures consistency and thoroughness in the inspection process, aligning with regulatory compliance and operational efficiency goals.
Question 3:
Bobahaven has previously implemented Salesforce Service Cloud to...
Constituent self-service digital experience. This was implemented previously ..... now ready to implement the public sector Solutions License, Permits...
What is the right solution for this requirement that minimizes customization and site....
A. Create a new Applications digital experience using the licenses and permits Experince ... components to the experience site. B. Create new pages and deploy components such as OmniScripts and FlexCard within the ... C. Create a new Application digital experience using the Licenses and Permits Expression ...as OmniScripts and FlexCards to the new experience site. D. Create OmniOut components and deploy them to the existing Help Center experience site.
C. Create a new Application digital experience using the Licenses and Permits Expression ...as OmniScripts and FlexCards to the new experience site. explanation:
Explanation
For Bobahaven to implement Salesforce Public Sector Solutions for licenses and permits while minimizing customization and leveraging existing components, the best approach is to create a new digital experience specifically for applications.
Here's why:
New Digital Experience:
Licenses and Permits Expression:
OmniScripts and FlexCards:
Steps to implement this solution:
Create New Experience Site:
Add Components:
This approach provides a structured and scalable solution, aligning with Salesforce best practices and leveraging out-of-the-box functionalities to minimize customization.
Salesforce Help: OmniStudio Components
Salesforce Public Sector Solutions Documentation
Question 4:
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
A. By utilizing the flows B. By utilizing the expression sets in BRE module C. By utilizing the integration procedures D. By utilizing the combination of data raptors and integration procedures
B. By utilizing the expression sets in BRE module explanation:
Explanation
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE. https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htmandtype= 5andlanguage=en_US
Question 5:
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?
A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components. B. Select the Licenses and Permits Experience Site template, and customize the theme. C. Select the Help Center Experience Site template, and customize the theme. D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
B. Select the Licenses and Permits Experience Site template, and customize the theme. C. Select the Help Center Experience Site template, and customize the theme. explanation:
Explanation
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat. https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-site
Question 6:
Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
A. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases. B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration. D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula explanation:
Explanation
For Bobahaven to understand trends and metrics around constituent satisfaction, especially regarding case resolution times, the Public Sector Case Analytics App within Salesforce CRM Analytics (formerly Einstein Analytics) provides a robust solution. This app includes pre-built analytics templates and formulas, such as a case duration formula, which can measure the time taken to resolve cases without the need for extensive customizations. This solution offers advanced analytics capabilities that can handle complex data calculations and visualizations, enabling Bobahaven's executive team to gain deep insights into performance metrics, including historical and current case resolution times.
Question 7:
A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.
What solution would a technical consultant recommend to solve the outlined use case?
A. Handle funding request collaboration through email and log activity on Applications. B. Collaborate internally and externally through the Funding Request Application Feed. C. Configure Invite Collaborators for Funding Request Applications. D. Add a "Requires Collaboration" custom field to the Funding Request object.
B. Collaborate internally and externally through the Funding Request Application Feed. explanation:
Explanation
Salesforce Public Sector Solutions offer various collaboration tools to enhance communication among stakeholders. For the scenario where grantseekers and grant managers need to collaborate on funding request applications, utilizing the Funding Request Application Feed is the most efficient solution. This feature allows users to communicate in a centralized location attached to the funding request record, ensuring all communication is tracked and accessible within the context of the application. It supports both internal and external collaboration, making it ideal for this use case. This approach aligns with Salesforce's best practices for collaborative engagement on records, leveraging Chatter or similar collaboration feeds to keep all stakeholders informed and engaged without resorting to disparate email threads.
Question 8:
A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
A. Disable the user sharing in the site administration settings page B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page C. Set the Organization Wide Default for the User Object to "Public Read Only" D. Remove access to the user object from the Permission Set assigned to the external users
B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page explanation:
Explanation
In Salesforce Public Sector Solutions, to ensure that constituents (external users) cannot see each other by default on the new site, the sharing settings must be appropriately configured. Specifically, the 'Site User Visibility' setting is designed
to control whether users can see each other within the site. Here's how to configure it:
Navigate to Sharing Settings:
Uncheck Site User Visibility:
By unchecking the 'Site User Visibility' checkbox, the PSO ensures that user records are private and not visible to other users on the site. This is a critical setting for maintaining privacy and security for constituents interacting with the PSO's
site.
Salesforce Help: Sharing Settings
Salesforce Public Sector Solutions Documentation
Question 9:
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A. Salesforce Flow B. Product Schedule C. Person Accounts D. Custom Object for Applications
C. Person Accounts explanation:
Explanation
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants. https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm andtype=5andlanguage=en_US
Question 10:
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
A. Change the Organization-Wide Default settings for Case to Public Read/Write B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases C. Create or modify a permission set that gives access to Cases owned by the support team D. Create or modify a share group for the Profile used for the Site that gives access to Cases
B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases explanation:
Explanation
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them. https://developer.salesforce.com/docs/atlas.enus.psc_api.meta/psc_api/api_psc_overview.htm
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