Salesforce Accredited Professional PUBLIC-SECTOR-SOLUTIONS Questions & Answers

• Question 1:

  ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.

  Which three tasks must the Technical Consultant do to accommodate this request?

  A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

  B. Create an Apex Trigger to document the decision steps performed.

  C. Add the Decision Explainer Log History component to the Lightning record page(s).

  D. Integrate the BRE with Decision Explainer.

  E. Assign the Decision Explainer Permission Set License to the appropriate user(s).

  Correct Answer: ACE

  A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized. A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and creating Decision Explanations. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explain er.htmandtype=5andlanguage=en_US

• Question 2:

  A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

  Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

  A. OmniStudio Tracking Service

  B. Field tracking services

  C. Event Monitoring

  D. Roll Up libraries

  Correct Answer: A

  OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their licensing processes. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/track-and-analyze-omnistudio-components

• Question 3:

  A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

  What tool(s) would be required to provide an application form like experience to enter this data?

  A. OmniChannel, Flows, Apex, and DataLoader

  B. Scripts, Einstein Al, Assessments, and Grants

  C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards

  D. Application Form, Lightning Web Components, Communities, and Applications

  Correct Answer: C

  OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-components-of-public-sector-solutions

• Question 4:

  The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.

  what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

  A. Utilize the Funding Program Request'' object to capture the details

  B. Utilize the "Funding Program" object to capture the details

  C. Utilize the "Funding Request" object to capture the details

  D. Utilize the "Business Licence Application" object to capture the details

  Correct Answer: C

  The "Funding Request" object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The "Funding Request" object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The "Funding Request" object can store information such as the funding program, the funding amount, the funding status, the funding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htmandtype= 5andlanguage=en_US

• Question 5:

  A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

  A. Salesforce Flow

  B. Product Schedule

  C. Person Accounts

  D. Custom Object for Applications

  Correct Answer: C

  Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applic ations.htmandtype=5andlanguage=en_US

• Question 6:

  A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

  A. Field Audit Trail

  B. Setup Audit Trail

  C. Event Monitoring

  D. Platform Encryption

  Correct Answer: AD

  Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-platform-encryption

• Question 7:

  A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.

  What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

  A. Setup Audit Trail

  B. Field History Tracking

  C. Salesforce Shield

  D. Classic Encryption

  Correct Answer: C

  Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-platform-encryption

• Question 8:

  Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.

  Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

  A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

  B. Select the Licenses and Permits Experience Site template, and customize the theme.

  C. Select the Help Center Experience Site template, and customize the theme.

  D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

  Correct Answer: BC

  The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-site

• Question 9:

  A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.

  Which features are required to automate the validation of the date of birth?

  A. Files

  B. Attachments

  C. Intelligent Form Reader

  D. Content

  Correct Answer: C

  Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_ reader.htmandtype=5andlanguage=en_US

• Question 10:

  A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting and Inspections) to manage residential construction permits.

  What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

  A. Link Inspections and Visits to Permit Applications

  B. Configure Inspections and Visits

  C. Link Cases to Permits

  D. Configure Action Plans on Cases and Permits

  E. Set up Business Rules Engine (BRE) to determine Complaint validity.

  Correct Answer: ABD

  Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules,

  checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter.

  Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-visits