PROCESS-AUTOMATION Exam Details

  • Exam Code
    :PROCESS-AUTOMATION
  • Exam Name
    :Salesforce Process Automation Accredited Professional (AP-221)
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :166 Q&As
  • Last Updated
    :Jul 09, 2026

Salesforce PROCESS-AUTOMATION Online Questions & Answers

  • Question 11:

    Which tools are included with the Lightning Flow product?

    A. Lightning Experience and Flow Builder
    B. Process Builder, Flow Builder, and Approvals
    C. Process Builder and Flow Builder
    D. Lightning App Builder and Process Builder

  • Question 12:

    Which three Process Automation Settings can be found in Setup?

    A. Let Administrators resume flows with pending actions
    B. Let users select run-as another user
    C. Let users pause flows
    D. Let users resume shared flow interviews
    E. Let Administrators debug flows as other users

  • Question 13:

    Universal Containers would like to leverage a custom Heroku app to update Salesforce records. How can the Administrator accomplish this by leveraging declarative tooling?

    A. Create a Flow to call the Heroku endpoint directly
    B. Scheduled Flow with Apex Action
    C. Configure outbound message to call Heroku directly
    D. Leverage Change Data Capture and Record-Triggered Flow to handle outbound and inbound calls and DML

  • Question 14:

    What are the three considerations in building custom screen components in flow?

    A. Users can run the flow only in Lightning runtime
    B. Screen components can be installed from AppExchange or custom built
    C. Enable "Use Lightning Components" checkbox in the flow property, prior to integrating the components
    D. The flow's type should be Screen Flow
    E. Flow can be distributed using a Visualforce component

  • Question 15:

    Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.

    What solution should the UC Administrator consider?

    A. Enable Slack Bot for Service in Setup
    B. Configure the incident call logging Screen Flow to launch from a Slack action
    C. It is not possible to enter call logging information in Salesforce from an external system
    D. Download "Slack Plus" app from AppExchange and install for all users

  • Question 16:

    For which use case is it appropriate to combine a process and a flow?

    A. Post to an internal Chatter group.
    B. Clone a record and its children.
    C. Post to external (Community) Chatter group.
    D. Delete a related record.

  • Question 17:

    A new VP of Sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing global sales operations. The VP wants to receive an email alert if a deal stage is changed to Closed Lost and the amount is greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?

    A. When a record is created and every time it is edited
    B. When a record is created and any time it's edited to subsequently meet criteria
    C. When a record is created
    D. When a record is edited, and any time it's edited to subsequently meet criteria

  • Question 18:

    Which are the three Flow best practices?

    A. Never hard-code Salesforce IDs.
    B. Provide an error handler.
    C. Configure inactive Flows in Production.
    D. Set up a Flow Optimizer.
    E. Control when users can navigate backwards.

  • Question 19:

    How is a flow interview described?

    A. It is a reflective instance of a flow.
    B. It is a special connector between two elements.
    C. It is a running instance of a flow.
    D. It is a debug instruction.

  • Question 20:

    What can a record variable store?

    A. A set of field values for a single record.
    B. A set of field values for a single record that are not marked as Global.
    C. A set of field values of multiple records that have the same object type.
    D. A set of field values of multiple records that have multiple object types.

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