EXIN Exin Certification PR2P Questions & Answers

• Question 171:

  Which of the following statements is NOT correct?

  The Learn from Experience principle suggests that lessons should be actively sought...

  A. When Starting a Project

  B. When Initiating a Project

  C. As the project progresses

  D. As the project closes

  Correct Answer: B

• Question 172:

  Scenario Additional Information During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:

  There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.

  In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of 拢2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.

  The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.

  A number of alternatives were explored, including: 20% discount for all repeat customers - not cost-effective and very short term A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year A series of television and press advertisements路 was too expensive A direct mail shot to all customers - benefit would be short term Creation of an internet website - would not suit all customers

  The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.

  Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.

  Lines A to E in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.

  Hot Area:

  

  Correct Answer:

  

• Question 173:

  Scenario

  A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers鈥?performance and reduce the confusion caused by inadequate internal controls, outdated standards and

  outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:

  Do nothing.

  Re-engineer selected business functions.

  Outsource selected business functions.

  The feasibility study concluded that there was a case for outsourcing the MFH Information Technology Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:

  One service provider should be contracted to provide the services currently provided by the Information Technology Division and the Facilities Division.

  A 10-year service contract should be agreed with the selected service provider.

  The feasibility study developed high-level designs of the current organization, processes, systems and operating models, plus an outline Business Case for the required project. The external consultants also made the following

  recommendations for the management of the project:

  Use PRINCE2.

  Set up the project with 4 management stages:

  Stage 1. Standard PRINCE2 initiation activities.

  Stage 2. Create detailed designs (future organization, processes, systems and operating models) and the service level agreement between MFH and the future service provider.

  Stage 3. Request and evaluate proposals, select service provider and agree contract.

  Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run trial period.

  Initial estimates indicated that the project would cost 拢2.5m and take two years to complete.

  MFH senior management agreed that there was a case for outsourcing, and accepted the recommendations as a basis for the project. There is an expected saving of 拢20m over 10 years.

  The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage. Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.

  Lines 1 to 6 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.

  Hot Area:

  

  Correct Answer:

  

• Question 174:

  HOTSPOT

  Additional Information

  Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business

  strategic requirements and the authority to commit resources as required.

  Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the

  authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the

  company's image.

  Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the

  promotional calendar. Central Records: This group of five staff looks after all company records and document control.

  They now maintain all project files.

  Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.

  Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which

  of the photographers to use.

  Using the additional Information provided for this question In the Scenario Booklet, answer the following question.

  Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.

  Hot Area:

  

  Correct Answer:

  

• Question 175:

  HOTSPOT Additional Information

  

  Further information on some resources who could be involved in the project:

  Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project. Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of

  Food Hygiene.

  Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.

  Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in

  drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.

  Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about roles on the Outsourcing project.

  Hot Area:

  

  Correct Answer:

  

• Question 176:

  HOTSPOT

  Extract from the Project Product Description (with errors)

  

  Column 1 is a list of objectives. For each objective in Column 1, select from Column 2 the quality activity that addresses it. Each selection from Column 2 can be used once, more than once or not at all. Drop down the right answer.

  Hot Area:

  

  Correct Answer:

  

• Question 177:

  HOTSPOT

  Extract from the Project Product Description (with errors)

  

  The information in Column 1 may be entered in the Product Description for the chosen label design. Column 2 is a list of the quality headings (excluding Quality Method) in a Product Description. For each entry in Column 1 decide if it should be included in the Product Description headings shown and select the heading from Column 2 under which it should be recorded.

  Drop down the right answer

  Hot Area:

  

  Correct Answer:

  

• Question 178:

  HOTSPOT Product Summary A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers.

  Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the

  approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries.

  The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each

  page.

  Product Breakdown Structure (contains errors)

  

  Extract from Stage Plan for stage 3.

  (All entries are true statements but may not be shown under the correct heading or in the correct document).

  

  Using the Product Summary and Product Breakdown Structure provided as additional Information for this question In the Scenario Booklet, answer the following question.

  Column 1 is a list of some of the entries in the product breakdown structure. Determine whether each entry in Column 1 has been correctly shown in the product breakdown structure. Select from Column 2 the appropriate statement that

  correctly describes that entry. Each selection from Column 2 can be used once, more than once or not at all.

  Hot Area:

  

  Correct Answer:

  

• Question 179:

  HOTSPOT

  Drop down the right answer from Column 1 to column 2.

  Hot Area:

  

  Correct Answer:

  

• Question 180:

  HOTSPOT

  The project has a cost tolerance of +5% I.5%, of which stage 2 has a tolerance of +£45k 1-£45k.

  Lines 1 to 6 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.

  Hot Area:

  

  Correct Answer: