Pegasystems Pegasystems Certifications PEGAPCSSA85V1 Questions & Answers

• Question 21:

  Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

  A. Use a ToLeveledGroup router and Pega's Get Next Work functionality

  B. Use a ToWorkbasket router and Pega's Get Next Work functionality

  C. Use a ToWorklist router and Pega's Get Next Work functionality

  D. Use a ToWorkGroup router and Pega's Get Next Work functionality

  Correct Answer: B

• Question 22:

  What is the purpose of the Enterprise Class Structure (ECS)

  A. ECS is used to alter the performance of the Pega Platform.

  B. ECS documents industry or enterprise standards that pplications must contain.

  C. ECS references single-value properties and complex properties

  D. ECS provides a structure supporting rule reuse.

  Correct Answer: D

• Question 23:

  A user has the following rulesets in their ruleset list: TGB:01-01 TGBInt:01-01 LoanShrk:01-01 LoanShrkPrime:01-01 LoanShrkInt:01-01 There are six instances of CollectBorrowerDetails in the rules cache as indicated in the table below:

  

  A rule with an Apply to: class of TGB-FW-LoanShrk-Work-AutoLoan calls CollectBorrowerDetails. Which rule is selected from the rules cache during rule resolution?

  A. Instance Four

  B. Instance Six

  C. Instance Five

  D. Instance Three

  E. Instance Two

  F. Instance One

  Correct Answer: B

• Question 24:

  There are five instances of a rule in the rules cache. The only differences between these are the circumstance setting and ruleset version has access to all ruleset versions. On 1 June 2017, which instance is chosen by rule resolution if .Country = Algeria? Ruleset Version Circumstance Selfservice: 01-01-01 None Selfservice: 01-01-01 .Country = Algeria Selfservice: 01-01-02 Start Date = 1 January 2017 End Date = 31 December 2017 Selfservice: 01-01-03 None, Based Rule checked Selfservice: 01-01-05 None

  A. Selfservice: 01-01-02 (Circumstance: Start Date = 1 Jan 2017; End Date = 31 Dec 2017

  B. Selfservice: 01-01-05 (No Circumstance)

  C. Selfservice: 01-01-03 (Circumstance: None, Base Rule Checked)

  D. Selfservice: 01-01-01 (Circumstance: .Country=Algeria)

  E. Selfservice: 01-01-01 (No Circumstance)

  Correct Answer: C

• Question 25:

  In which of the following situations would you use a rule circumstance to resolve the requirement?

  A. A national insurance company requires a different minimum for liability coverage in each state.

  B. An online order process optionally allows customers to update the credit card number saved with their account.

  C. A service level notifies the assigned user when a goal interval is exceeded, and notifies the user's manager when a deadline interval is exceeded.

  D. A process does not execute if a user is single

  Correct Answer: A

• Question 26:

  Which answer best describes the benefit of using screen flows?

  A. Screen flows help a single user complete complex tasks by presenting multiple screens in a logical sequence.

  B. Screen flows help you organize separate tasks into steps so you can control how, when, and by whom work is performed for each step.

  C. Screen flows provide a way to add an assignment to a process that is preconfigured with one or more actions a user can take.

  D. Screen flows provide an easy way to add a step to a process that is preconfigured with functionality, such as sending an email or creating a case.

  Correct Answer: A

• Question 27:

  The TGB organization structure has a Sales unit, and it belongs to a Marketing division. TGB plans to add

  new units for the East, Central, and West geographical sales regions.

  These regional units report to the Sales unit. How do you configure the organizational hierarchy to support

  the new structure?

  A. Add the regional units to the TGB organization.

  B. Add a new Regional unit to the Marketing division and add the East, Central, and West regional units as child units to the Regional unit.

  C. Add the regional units to the Marketing division.

  D. Add the regional units as sub-units to the Sales unit.

  Correct Answer: D

• Question 28:

  You want to write all errors detected when loading a data page to a log file. How would you do that?

  A. Use an existing function in the error handling data transform.

  B. Use the error handling flow.

  C. Use a transition condition.

  D. Invoke the error handler from the post processing activity in a data page.

  Correct Answer: A

• Question 29:

  Which of the following is not part of the organizational structure?

  A. Division

  B. Unit

  C. Organization

  D. Work Group

  Correct Answer: D

• Question 30:

  Which rule availability setting can you use to force the system to look for an instance of the rule in the next highest class or ruleset?

  A. Blocked

  B. Final

  C. Withdrawn

  D. Not Available

  Correct Answer: C