Pegasystems Pegasystems Certifications PEGAPCSSA80V1_2019 Questions & Answers

• Question 181:

  Which two configurations can you use to include access groups into your Product rule? (Choose two.)

  A. Export the access groups using the Access Manager.

  B. Add the access groups to the application record.

  C. Add the access group to the Product record in the Individual instances to include section.

  D. Associate the access groups with a ruleset included in the application.

  Correct Answer: BD

  Reference: https://collaborate.pega.com/question/how-including-access-roles-and-privileges-product-rule

• Question 182:

  Which two statements describe the role of the cache manifest in a mobile app? (Choose two.)

  A. Allows downloading of rules for offline use with a mobile app.

  B. Provides access to static resources such as HTML files, image files, or JS files.

  C. Enables users to continue interacting with mobile apps while offline.

  D. Supports debugging efforts by providing a run-time view of the rules accessed by the app.

  Correct Answer: BC

  Reference: https://community.pega.com/sites/default/files/help_v73/basics/v6portal/landingpages/mobile/offline.htm

• Question 183:

  Which two design configurations limit the need for horizontal scrolling when an application is used on a mobile device? (Choose two.)

  A. Use grid layouts rather than repeating dynamic layouts to display tabular data.

  B. Set the importance for columns in repeating dynamic layouts.

  C. Limit text fields to a width of 200 pixels.

  D. Set the width for layouts in percentages.

  Correct Answer: BD

  Reference: https://community.pega.com/support/support-articles/horizontal-scroll-bars-mobile-devices

• Question 184:

  In Pega Decision Management, how do you prevent repeating an offer to a customer?

  A. Add a decision shape to the offer flow.

  B. Add a filter component to the decision strategy.

  C. Add a volume constraint to the campaign.

  D. Add a customer interaction segment to the campaign.

  Correct Answer: A

• Question 185:

  Which component do you use to decide between two decision logic paths in a decision strategy?

  A. Decision Tree

  B. Switch

  C. Filter

  D. Set Property

  Correct Answer: D

  Reference: https://community.pega.com/knowledgebase/articles/creating-decision-strategies-headless-decisioning-scenario-pega-718-pega-721

• Question 186:

  Which of the following requirements can be implemented using Next Best Action?

  A. Provide the customer service representative with a list of potential reasons the customer has called.

  B. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

  C. Identify why response rates for a campaign in a region are lower than the company average.

  D. Reduce average handle time of each customer interaction to less than two minutes per incident.

  Correct Answer: B

• Question 187:

  Consider the following user story:

  As a loan officer, I want to be able to automatically accept the next available application for review so I can complete the next highest priority case.

  How do you implement this user story?

  A. Use a ToWorklist router and the GetNextWorkCriteria decision tree.

  B. Use a ToWorkbasket router and Pega's Get Next Work functionality.

  C. Use a ToLeveledGroup router and Pega's Get Next Work functionality.

  D. Use a ToDecisionTree router and the GetNextWorkCritera decision tree.

  Correct Answer: C

• Question 188:

  An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at 12:00 A.M. How do you modify the agent schedule to meet this requirement?

  A. Change the Recurring pattern to Periodic and enter the Interval value.

  B. Keep the Recurring pattern and update the Interval value.

  C. Keep the Periodic pattern. In the Parameters dialog, update the schedule.

  D. Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.

  Correct Answer: A

• Question 189:

  Depending upon the purchase request amount, approvals cascade from the user to a loan officer, then to a director, and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.

  Which two approaches can you use to configure the cascading approval? (Choose two.)

  A. Approval based on Reporting Structure, using the Workbasket manager to determine the approver(s)

  B. Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

  C. Approval based on Reporting Structure and when conditions, using each operator's Reporting To manager to determine the approver(s)

  D. Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

  Correct Answer: BC

• Question 190:

  Consider the business use case:

  Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.

  You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

  A. Create multiple circumstances of the SLA to account for the seasonal adjustments.

  B. Define the response times using property values that are circumstanced to account for the seasonal adjustments.

  C. Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.

  D. Delegate the SLA to the business managers so they can configure seasonal adjustments.

  Correct Answer: B