An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the
passenger declares travel with a service animal.
Which case life cycle configuration meets this requirement?
A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.
B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
C. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner.
Select the two configuration options that follow best practices to meet the requirement. (Choose Two)
A. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.
B. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.
C. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.
D. Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?
A. Urgency value remains at 100, but other service level processing continues.
B. Urgency value continues to increment as configured.
C. Service level processing is halted until the assignment is completed.
D. The user is notified that the maximum urgency has been reached.
DRAG DROP
Drag the appropriate ruleset version type to the corresponding scenario.
Select and Place:
DRAG DROP
Select each Business Need on the left and drag it to the appropriate Service Level Agreement Interval on the right.
Select and Place:
HOTSPOT
In the Answer Area, identify the type of data measured in each report.
Hot Area:
HOTSPOT
An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1.
Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2.
Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3.
Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4.
Enter Payment Information: The customer selects a payment option and confirms the grand total of the order. For each calculation, identify the appropriate chaining option to maximize the performance.
Hot Area:
DRAG DROP
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
Select and Place:
HOTSPOT
In the Answer Area, choose the correct test type for each test characteristic.
Hot Area:
HOTSPOT
Select the corresponding user interface (UI) action set component for each behavior in the Answer area.
Hot Area:
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