Pegasystems Pegasystems Certifications PEGAPCBA87V1 Questions & Answers

• Question 61:

  The business process for an automobile insurance claim consists of the following phases:

  1.

  Submission: The customer contacts a customer service representative (CSR) to file the claim.

  2.

  Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

  3.

  Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

  4.

  Verification: After each vehicle repair, the adjuster closes the claim.

  According to Pega best practices, which phase can you implement as a child case?

  A. Submission

  B. Review

  C. Verification

  D. Repair

  Correct Answer: D

  The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames

  for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case.

  References:

  https://academy.pega.com/topic/child-cases/v1

• Question 62:

  When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.

  How do you configure the resolve process to support this requirement?

  A. Add a Send Email step as an optional action.

  B. Add a Send Email step and include all required participants.

  C. Route an Approval step to the required participants.

  D. Route the email to all the recipients in a Collect Information step.

  Correct Answer: B

  To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/email-correspondence/v1 https://docs-previous.pega.com/case-management/87/sending-emails

• Question 63:

  Which scenario is a use case for the Wait step?

  A. An agent needs to send a confirmation email to an insured customer after they complete a form.

  B. The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

  C. The customer needs to log in to their account before receiving a membership discount on an online purchase.

  D. A payroll user cannot process a salary increase until the department manager approves the increase.

  Correct Answer: D

  This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status

  before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.

  References:

  https://academy.pega.com/topic/case-workflow-dependency/v1

• Question 64:

  Before development, your team creates a spreadsheet with work items to populate the backlog.

  How do you populate the backlog directly from the spreadsheet?

  A. Import stories

  B. Create bugs

  C. Create stories

  D. Create feedback

  Correct Answer: A

  To populate the backlog directly from the spreadsheet, you need to import stones. Stones are work items that represent features or functionalities that need to be built in an application. You can import stones from a spreadsheet file into Agile

  Workbench to create a backlog for your project.

  eferences:

  https://community.pega.com/knowledgebase/articles/agile-workbench/86/importing-stones-spreadsheet-file

• Question 65:

  Which use case describes the function of the Estimator tool?

  A. A tester needs to know how many versions of an application they test for MLP 2.

  B. A product owner needs to know how many data objects to create for MLP 1.

  C. A stakeholder needs to know how much time and effort is needed to build MLP 2.

  D. A business architect needs to know when to prioritize a specific case type for development.

  Correct Answer: C

  This use case describes the function of the Estimator tool. The Estimator tool is a feature that helps you estimate the time and effort required to build an application or a release based on your scope definition and delivery approach. You can

  use the Estimator tool to plan your project schedule, budget, resources, and risks.

  References:

  https://community.pega.com/knowledgebase/articles/application-development/86/estimating-time-and-effort-application-development

• Question 66:

  During testing, you notice that the Send case status email step does not send an email.

  Which work item do you create in Agile Workbench to address this issue?

  A. Feedback

  B. Status

  C. Bug

  D. User Story

  Correct Answer: C

  To address this issue, you need to create a bug in Agile Workbench. A bug is a type of work item that represents a defect or an error in an application that prevents it from functioning as expected or meeting the acceptance criteria. You can create bugs during testing or development to track and resolve issues in your application. References: https://community.pega.com/knowledgebase/articles/agile-workbench/86/creating-bugs

• Question 67:

  DRAG DROP

  Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

  Select and Place:

  

  Correct Answer:

  

• Question 68:

  DRAG DROP

  A developer configures a button with the action set as shown in the following image.

  

  Place the events in the order they occur.

  Select and Place:

  

  Correct Answer:

  

• Question 69:

  DRAG DROP

  Drag each Pega Express delivery phase on the left to the matching task on the right.

  Select and Place:

  

  Correct Answer:

  

• Question 70:

  HOTSPOT

  In the Answer Area, select the Pega development team member whose role corresponds to each development task.

  Hot Area:

  

  Correct Answer: