Pegasystems Pegasystems Certifications PEGAPCBA87V1 Questions & Answers

• Question 51:

  During a promotional period, customers who agree to receive emails get a discount based on their order total.

  1.

  If the order total is greater than USD100, USD10 is deducted from the order.

  2.

  If the order total is greater than USD150, USD25 is deducted from the order.

  3.

  If the order total is greater than USD200, USD50 is deducted from the order.

  How do you configure the Promotional discount field?

  A. Create a calculated currency field that uses a custom expression.

  B. Create a query field that references a promotional discount data page.

  C. Create a data reference field that references a promotional discount data page.

  D. Create a calculated currency field that uses a decision table.

  Correct Answer: D

  To configure the Promotional discount field, you need to create a calculated currency field that uses a decision table. A calculated field sets its value based on one or more input fields by using functions or custom calculations. A decision table is a type of calculation that defines multiple conditions and outcomes in a tabular format. In this case, you can use a decision table to define the different order total ranges and their corresponding discount amounts. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/calculated-values/v1 https://docs-previous.pega.com/decision-management/87/decision-tables

• Question 52:

  An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:

  1.

  If customers do not ask for catering, they receive a rental rate quote for the dining room.

  2.

  If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.

  Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)

  A. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

  B. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

  C. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

  D. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

  Correct Answer: AB

  To display the Select hotel amenities section only if customers indicate that they want catering for the event, you need to create a checkbox for customers to select and add a decision shape that evaluates whether the checkbox is selected or not. If the checkbox is selected, the case life cycle proceeds to the Select hotel amenities section; otherwise, it skips that section and goes to the next step. You also need to configure the menu preferences and appointment date fields with a visibility condition that depends on the checkbox value, so that they are only displayed when customers want catering for the event. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements https://docs-previous.pega.com/case-management/87/adding-decision-shapes-case-life-cycles

• Question 53:

  A requirement states: A customer can update an address at any point during case processing by performing the following steps.

  1.

  The customer submits the new address.

  2.

  The application verifies that address matches postal service requirements.

  3.

  The customer then confirms the corrected address.

  How do you configure this requirement?

  A. Add a case-wide optional action to the workflow to submit a new address.

  B. Add a case-wide optional action to the workflow to perform the address change process.

  C. Add a button to each assignment to present the customer with a form to submit a new address.

  D. Add an alternate stage to the case life cycle to change the address.

  Correct Answer: B

  To configure the requirement that a customer can update an address at any point during case processing, you need to add a case-wide optional action to the workflow that performs the address change process. A case-wide optional action is an action that users can invoke at any time during the case life cycle. The address change process can be a series of steps that include submitting the new address, verifying it, and confirming it. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/optional-actions/v1

• Question 54:

  In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = ‘Sail,

  Correct Answer: D

  To display the Inspect Sailboat process only if .boatType = `Sail', you need to configure the process to start if the .boatType property equals `Sail'. Otherwise, the process is skipped and the case life cycle continues to the next step. This way,

  only sailboats are inspected for sail-specific parts, while other boat types are inspected for common parts only. The other options are either incorrect or irrelevant for this requirement.

  References:

  https://docs-previous.pega.com/case-management/87/adding-processes-case-life-cycles

• Question 55:

  How do you indicate the progress of a case towards resolution?

  A. Design intent-driven user interfaces.

  B. Configure a case notes field to capture progress information.

  C. Update the case status on the appropriate steps.

  D. Apply service levels to the assignment steps.

  Correct Answer: C

  To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such

  as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application. The other options are either incorrect or irrelevant for this requirement.

  References:

  https://docs-previous.pega.com/case-management/87/updating-case-status

• Question 56:

  Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

  Which two configurations, when applied in combination, achieve this behavior? (Choose two.)

  A. Add a Create PDF automation that references the Patient visit summary view.

  B. Add a Send Email step and compose the message to reference the relevant properties.

  C. Enable email notifications on the case type.

  D. Add a Send Email step and enable the option to include attachments.

  Correct Answer: AB

  To send a copy of the Patient visit summary view through email, you need to first create a PDF file of the view by using a Create PDF automation that references the view. Then, you need to add a Send Email step to the case life cycle and enable the option to include attachments. You can then select the PDF file as an attachment and send it to the patient's email address. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/automating-work/87/creating-pdf-files https://docs-previous.pega.com/case-management/87/sending-emails

• Question 57:

  Which configuration informs a user by email when an assignment is added to the user's worklist?

  A. Configure a service level to send a notification to the assigned user.

  B. Add a Send Notification step to the process after the assignment to notify the assigned user.

  C. Add a Send Email step to the process before the assignment to notify the assigned user.

  D. Configure the case type to send assignment notifications to assigned users.

  Correct Answer: D

  To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/sending-email-notifications

• Question 58:

  Which requirement do you satisfy by using a Wait step?

  A. An Accident Claim case pauses until 48 hours after the accident.

  B. An Accident Claim case pauses until a user uploads an accident image.

  C. An Accident Claim case pauses until an email is sent to the user.

  D. An Accident Claim case pauses until a manager approves the request.

  Correct Answer: A

  This requirement can be satisfied by using a Wait step with a Timer wait type that pauses a case until a set date/time interval expires or until a reference date/time is reached. In this case, the Wait step can be configured to pause the Accident Claim case for 48 hours after the accident date/time property value. The other requirements do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs. References: https://academy.pega.com/topic/case-workflow-dependency/v1

• Question 59:

  In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.

  To meet this requirement you configure a service level. Where should the service level be configured?

  A. The stage

  B. The process

  C. The step

  D. The case type

  Correct Answer: D

  To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/defining-service-levels-case-types

• Question 60:

  Sales managers must be able to approve sales quote proposals by email and from a mobile device.

  How do you implement this requirement?

  A. Add an Approve/Reject step and enable email and mobile approval.

  B. Add an Approve/Reject step and a Send Email step.

  C. Add an Approve/Reject step with mobile approval enabled and a Send Email step.

  D. Add an Approve/Reject step and enable email notifications on the case type.

  Correct Answer: A

  To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices