Pegasystems Pegasystems Certifications PEGAPCBA87V1 Questions & Answers

• Question 11:

  Which two requirements demonstrate the need to configure correspondence? (Choose Two)

  A. Assign a new insurance claim to a case worker to process.

  B. Phone a customer for additional information about the case.

  C. Fax a new insurance claim to the auto repair shop.

  D. Text the customer with status changes in an insurance claim.

  Correct Answer: CD

  These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send

  information or documents related to a case to customers, stakeholders, or other parties involved in the case.

  References:

  https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)

• Question 12:

  You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

  

  How do you suspend the parent case processing until the child cases are resolved?

  A. Add an approval step to each of the child cases to resolve the cases.

  B. Add a wait step to the parent case pausing the parent case until the child cases resolve.

  C. Add a service level agreement to resolve the child cases within 90 days.

  D. Add a 30-day wait to the parent case to allow time for the child cases to resolve.

  Correct Answer: B

  it suspends the parent case processing until the child cases are resolved, as per the requirement. The Wait step can be configured to pause the parent case until all child cases are resolved. This way, the parent case ensures that all child

  cases are completed before proceeding.

  References:

  https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

• Question 13:

  You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

  

  The requirement changes to allow the parent case to continue before the child cases resolve. How do you configure the Wait steps for this requirement?

  A. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.

  B. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.

  C. Configure the Wait step so that only one child case must resolve before the parent case can continue.

  D. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.

  Correct Answer: B

  it allows the parent case to continue before the child cases resolve, as per the requirement. The Wait step can be configured to resume the parent case when a specific status is reached in the child cases, such as payment pending review.

  This way, the parent case does not have to wait for the child cases to be fully resolved.

  References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

• Question 14:

  How do you route an assignment so that any available member of the Finance department can perform the task?

  A. Route the assignment to a work list.

  B. Route the assignment to the admin user ID.

  C. Route the assignment separately to all members.

  D. Route the assignment to a work queue.

  Correct Answer: D

  it routes an assignment so that any available member of the Finance department can perform the task. A work queue is a shared list of assignments that can be accessed by multiple users who have the same role or skill. By routing the assignment to a work queue, you can ensure that any qualified user can pick up and complete the task. References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 8: Routing)

• Question 15:

  A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.

  How do you design the report to support this requirement?

  A. Select Highest to Lowest sort type for Create Date.

  B. Select Lowest to Highest sort type for Create Date.

  C. Make the Create Date the first column in the report.

  D. Add a filter condition where Create Date is greater than the current date.

  Correct Answer: A

  To sort the cases so the case with the most recent create date appears at the top of the list, you need to select the Highest to Lowest sort type for the Create Date column. This will arrange the cases in descending order of their creation date.

  The other options are either incorrect or irrelevant for this requirement.

  References:

  https://docs-previous.pega.com/reporting/87/sorting-and-grouping-columns-list-reports

• Question 16:

  In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

  A. You can configure the user view for a step any time after you configure the pick list data types.

  B. You can configure the user view for a step after you create the entire case life cycle

  C. You can configure the user view for a step before you start creating the case life cycle

  D. You can configure the user view for a step you add that step to the case life cycle

  Correct Answer: D

  This answer is correct because it is the earliest opportunity to configure a user view for a step in a case life cycle in App Studio. A user view is a form that displays fields and controls for users to enter or view data related to a case or an

  assignment. In App Studio, you can configure a user view for a step after you add that step to the case life cycle by clicking on the View icon next to the step name.

  References:

  https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 9: User Interface)

• Question 17:

  Which two situations require a data type? (Choose Two)

  A. A Currency drop-down is populated with values from an external system of record.

  B. Patient medical history is accessed from and written to an external system of record.

  C. A Work preference picklist is populated with two values: Full time and Part time.

  D. A Date of account creation field is set to a default value of the current date.

  Correct Answer: BC

  These two situations require a data type. A data type is a reusable component that defines the structure and behavior of a set of data in your application. You can use data types to access and write data from and to external systems of

  record, such as databases or web services. You can also use data types to populate fields with values from your application data, such as drop-down lists or radio buttons.

  References:

  https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/creating-data-types

• Question 18:

  A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

  Which three of the following statements are true? (Choose Three)

  A. New customer obtains troubleshooting assistance by using a call center is a microjoumey

  B. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

  C. New customer obtains troubleshooting assistance by using a call center is a journey

  D. Experienced customer obtains troubleshooting assistance by using the online forum is a journey

  E. Customer obtains troubleshooting assistance is a journey

  F. Customer obtains troubleshooting assistance is a microjoumey

  Correct Answer: ABE

  A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. References: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys

• Question 19:

  An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

  A. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

  B. Add each vehicle claim as a child case of the accident claim.

  C. Add an optional process to pause the accident case until the vehicle claims are paid.

  D. Add a parallel process for vehicle claims in the accident claim resolution stage.

  Correct Answer: AB

  These answers are correct because they prevent the accident claim case from resolving before all vehicle claims are resolved, as per the requirement. By adding each vehicle claim as a child case of the accident claim, you can create a case

  hierarchy that allows you to manage related cases together. By adding a wait step to the accident claim case, you can pause the parent case until all child cases reach a specific status, such as Resolved.

  References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)

• Question 20:

  You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days. To meet this requirement, you must set the____________. in the service level to five days.

  A. deadline

  B. priority

  C. urgency

  D. goal

  Correct Answer: A

  This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is

  reached, an escalation action can be triggered to notify or reassign the case or assignment.

  References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6:Service Levels)