Pegasystems PEGACPSA23V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPSA23V1 Online Questions & Answers

• Question 181:

  A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

  A. Customer
  B. Interested individual
  C. Owner
  D. Work queue
  B. Interested individual

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  Explanation/Reference:

  For the requirement where an auditor needs to receive an email notification if the refund is greater than twice the price of the item, it's important to select a participant role that accurately reflects the auditor's involvement in the case. B . Interested individual: This role is designed to represent parties who need to be informed about certain events or milestones within a case but are not directly responsible for actioning the case. In this scenario, the auditor's role is to be notified under specific conditions for oversight purposes, making "Interested individual" the appropriate choice. This setup allows the application to send targeted notifications to the auditor without assigning them case responsibilities that are not part of their role. The other options, such as Customer (Option A), Owner (Option C), and Work queue (Option D), do not accurately represent the auditor's role in relation to the specific notification requirement. Pega's case management features include the ability to define and manage the roles of various participants in a case. Documentation and training materials on case design and notification strategies explain

• Question 182:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

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  The customer service agent may request additional information from the customer.

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  The merchant is notified and given 15 days to dispute the fraud claim.

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  If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

  A. Investigate Claim
  B. Claim Investigation
  C. Fraud Claim
  D. Investigate Fraud
  A. Investigate Claim

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  Explanation/Reference:

  The step name "Investigate Claim" most accurately describes the activity where the customer service agent reviews the details of a fraud complaint. This naming is clear and action-oriented, specifying what the agent is doing (investigating) and the subject of the investigation (the claim). It is preferred over options like "Claim Investigation" or "Investigate Fraud" because it follows the verb-noun format that is recommended for naming steps in Pega, where the verb denotes the action and the noun denotes the object of the action.

• Question 183:

  Based on security factors, which two options are considered strong passwords? (Choose Two)

  A. lLik3ChocolateandsawDustIcecre@m
  B. d8073andgxn*,.ki;vnhdf($handm
  C. bluedoor
  D. Pe6@5yst3m$
  A. lLik3ChocolateandsawDustIcecre@m
  B. d8073andgxn*,.ki;vnhdf($handm

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  Explanation/Reference:

  Strong passwords are crucial for enhancing security. They are typically characterized by a combination of uppercase and lowercase letters, numbers, and special characters, making them difficult to guess or crack. A .

  lLik3ChocolateandsawDustIcecre@m: This password incorporates uppercase and lowercase letters, numbers, and special characters, and is sufficiently complex and lengthy, making it a strong password. B . d8073andgxn,.ki;vnhdf($handm*:

  Similarly, this password includes a mix of characters, numbers, and special symbols, contributing to its strength due to its complexity and unpredictability. Option C, "bluedoor", lacks the mix of character types and is relatively simple, making it

  a weak password. Option D, "Pe6@5yst3m$", though incorporating a mix of character types, is closer to a common pattern related to the word "password", which might not be as strong as options A and B, which are more complex and less

  predictable.

  Cybersecurity best practices emphasize the importance of strong passwords that combine various character types and avoid common words or patterns, enhancing account security against unauthorized access or brute-force attacks.

• Question 184:

  A business architect has developed a new process for a case type. To verify that the UI elements collect the expected results, you want to test the process and the fields. Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose Two)

  A. Add explicit assertions on the UI elements
  B. Add validations on the UI elements
  C. Create a unit test for the case type
  D. Create a scenario test for the case type
  A. Add explicit assertions on the UI elements
  D. Create a scenario test for the case type

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  Explanation/Reference:

  For verifying the functionality of a new process and its associated UI elements, the combination of creating scenario tests and adding explicit assertions is most effective. A . Add explicit assertions on the UI elements: Assertions are used in testing to verify that a UI element is in the expected state or contains the expected value after certain interactions have occurred. They are crucial for ensuring that the UI behaves as intended, making them an integral part of thorough testing strategies.

  D . Create a scenario test for the case type: Scenario tests allow you to record a sequence of interactions within your application to simulate real-world usage. Creating a scenario test for a case type enables the recording and playback of

  interactions, including navigating through the process and inputting data into fields, to verify that the entire case behaves as expected from start to finish. Both options, when used together, provide a powerful approach to testing by allowing

  you to define and verify the expected behavior of UI elements within the context of the complete process flow of a case type.

  Pega Academy materials on scenario testing, which include instructions for creating scenario tests and adding assertions to ensure the accuracy of both the process flow and the UI element interactions.

• Question 185:

  A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application. You create the work party for the patient as an instance of which class?

  A. Data-Party-Person
  B. Data-Party-Operator
  C. Data-Party-Org
  D. Data-Party-Com
  A. Data-Party-Person

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  Explanation/Reference:

  In Pega applications, work parties represent entities associated with a case. When configuring status updates for patients who are not users of the application, it is essential to use a class that accurately represents external individuals. A . Data-Party-Person: This class is designed to represent individual people as parties in a case. Using this class to create a work party for a patient allows the application to store relevant personal information and contact details necessary for sending status updates about medical test processing. Since patients are the recipients of the information and not operators or organizational entities within the system, this class is the most appropriate choice. The other options, such as Data-Party-Operator (used for application users), Data-Party-Org (used for organizations), and Data-Party-Com (used for commercial entities), do not fit the context of individual patients receiving updates. Pega Academy's courses on case management detail the use of work parties in cases, explaining the purpose of various Data-Party classes and how they are applied in real-world scenarios to manage communications and interactions.

• Question 186:

  In a Credit Card Payment case type, you want to set the yearly fee to USD 75. How do you set the Yearly fee field?

  A. Configure field validation on the Yearly fee field.
  B. Configure the Yearly fee find to reference the minimum amount due.
  C. In the Data initialization page, set the Yearly fee field to 75.
  D. Configure the Yearly fee field as a calculated field.
  C. In the Data initialization page, set the Yearly fee field to 75.

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  Explanation/Reference:

  To set a fixed yearly fee of USD 75 in a Credit Card Payment case type, the most straightforward and appropriate method is to use a data initialization configuration where the Yearly fee field is set to 75. This approach involves configuring the data model or the default value setting within the case type or relevant data transform to initialize the Yearly fee field at case creation. This ensures that the field is consistently set to the correct amount across all cases without requiring calculations or validations that are meant for data integrity or conditional logic.

• Question 187:

  On a service level, the passed deadline interval is measured from

  A. the end of the deadline interval
  B. when the assignment is ready for a user
  C. when a user begins the assignment
  D. the end of the goal interval
  D. the end of the goal interval

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  Explanation/Reference:

  In the context of service levels in Pega, the "passed deadline" interval starts immediately after the "end of the goal interval". This setup helps in distinguishing between the targeted resolution time (goal) and the ultimate deadline by which the task must be completed, allowing for escalated actions or notifications to be triggered if the deadline is approached or passed, ensuring timely completion of assignments.

• Question 188:

  Which two items must be provided by the user to add an external data source to a data object? (Choose Two)]

  A. The authenticating information, if required by the corresponding service
  B. A data transform to map the application data model to the connector
  C. A simulated data source to test the implementation
  D. The uniform resource identifier that identifies the web service
  A. The authenticating information, if required by the corresponding service
  D. The uniform resource identifier that identifies the web service

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  Explanation/Reference:

  Adding an external data source to a data object in Pega requires specific details to ensure proper integration and functionality:

  A . The authenticating information, if required by the corresponding service. Secure access to external data services often requires authentication details, such as API keys or login credentials, to ensure that interactions are authorized. D . The uniform resource identifier that identifies the web service. The URI is crucial as it specifies the exact location and endpoint of the web service from which data is to be fetched, acting as a link between the Pega application and the external data source.

• Question 189:

  On the Case Designer, who two component can users tag with a Minimum Lovable Product (MLP) release for project sizing purposes? (Choose Two.)

  A. A user Mobile App channel
  B. An external system of record (SOR)
  C. An automation
  D. An approval decision
  C. An automation
  D. An approval decision

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  Explanation/Reference:

  In the Case Designer within Pega, components such as automations and approval decisions can be tagged with a Minimum Lovable Product (MLP) release for project sizing. This helps in prioritizing development tasks: C. Automations are significant because they often represent complex backend processes that can greatly enhance the applications efficiency and are crucial for an MLP where automated features can define product usability and appeal. D. Approval decisions are key business processes that often require careful consideration and testing to ensure they meet business requirements effectively, making them important to highlight in early releases for user acceptance and feedback.

• Question 190:

  Which two use cases are supported by configuring a mobile channel in App Studio? (Choose Two)

  A. Grant access to the application for a specific user.
  B. Set the width of an application icon to 180x180 pixels.
  C. Configure a left swipe behavior to open a message.
  D. Lock the application after 20 minutes of inactivity.
  C. Configure a left swipe behavior to open a message.
  D. Lock the application after 20 minutes of inactivity.

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  Explanation/Reference:

  Configuring a mobile channel in App Studio supports various features that enhance the user experience and application security on mobile devices:

  C . Configure a left swipe behavior to open a message. This use case is supported by configuring gesture-based interactions in a mobile app, allowing users to use swipe gestures to access functionalities like opening messages, which enhances usability and interaction in the mobile environment.

  D . Lock the application after 20 minutes of inactivity. Setting security features such as automatic locking after a period of inactivity is crucial for maintaining security on mobile devices, protecting sensitive data from unauthorized access.