The Open Group The Open Group Other Certification OG0-061 Questions & Answers

• Question 11:

  Which value stream connects consumers with IT goods and services?

  A. Detect to Correct

  B. Strategy to Portfolio

  C. Request to Fulfill

  D. Requirement to Deploy

  Correct Answer: C

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap03.html

• Question 12:

  What value stream has the value proposition of ensuring that the Service Release meets business expectations?

  A. Request to Fulfill

  B. Strategy to Portfolio

  C. Requirement to Deploy

  D. Detect to Correct

  Correct Answer: C

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap03.html

• Question 13:

  What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

  A. Problem

  B. Event

  C. Diagnostics and Remediation

  D. Service Level

  Correct Answer: A

  The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).

  Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap08.html

• Question 14:

  What key data object is associated with the Project functional component?

  A. IT Initiative

  B. Portfolio Backlog Item

  C. Conceptual Service

  D. Scope Agreement

  Correct Answer: D

• Question 15:

  Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  A. Contributing to business strategy and planning, enabling IT alignment with business plans

  B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

  C. Defining the capabilities and business processes necessary for Project Management governance

  D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

  Correct Answer: A

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html

• Question 16:

  What is a key value proposition of the Detect to Correct value stream?

  A. Service lifecycle tracking through conceptual, logical, and physical domains

  B. Timely identification and prioritization of an issue

  C. Increased fulfillment efficiency through standard change deployment and automation

  D. Standardized service development and delivery

  Correct Answer: B

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap08.html

• Question 17:

  What is a Key Performance Indicator of the Strategy to Portfolio value stream?

  A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio

  B. Number of purchase requests related to purchase order fulfillment

  C. Accounting records are produced to show investment and spend in each service

  D. Increased uptime for critical business systems

  Correct Answer: C

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html

• Question 18:

  Which model consists of the set of essential building blocks that create or consume data objects, together with their relationships?

  A. The Information Model

  B. The Functional Model

  C. The Service Model

  D. The Integration Model

  Correct Answer: B

  Reference: https://books.google.com.pk/books?id=lOoCDQAAQBAJandpg=PA40andlpg=PA40anddq=IT4IT +model+consists+of+the+set+of+essential+building+blocks+that+create+or+consume+data+objects, +together+with+their +relationshipsandsource=blandots=KwfVdFsAN9andsig=ACfU3U3ifZhRJobCmXbVo0rnuZ1deNHKQandhl=enandsa=Xandved=2ahUKEwjJvMra3OjkAhWNxYUKHW1yDo8Q6AEwA3oEC AkQAQ#v=onepageandq=IT4IT%20model%20consists%20of% 20the%20set%20of%20essential% 20building%20blocks%20that%20create%20or%20consume%20data%20objects%2C%20together% 20with%20their%20relationshipsandf=false

• Question 19:

  Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?

  A. The Change Control data object

  B. The RFC data object

  C. The Problem, Known Error data object

  D. The Interaction data object

  Correct Answer: B

  Reference: https://books.google.com.pk/books?id=lOoCDQAAQBAJandpg=PA170andlpg=PA170anddq=IT4IT +key+data+object+associated+with+the+Change+Control+functional+component+records+the+data +required+to+manage+the+change +lifecycleandsource=blandots=KwfVdFszO6andsig=ACfU3U2Q19wSm1h8hyfHYfqASY1SbMFeAandhl=enandsa=Xandved=2ahUKEwjOkMWu3OjkAhVEzRoKHZf5CXQQ6AEwBHoECAcQ AQ#v=onepageandq=IT4IT%20key%20data%20object% 20associated%20with%20the%20Change% 20Control%20functional%20component%20records%20the%20data%20required%20to%20manage% 20the%20change%20lifecycleandf=false

• Question 20:

  Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

  A. The percentage reduction in the network required for new or changed services

  B. Self-Service: Increased success rate for user self-fix

  C. Satisfied customers per service/application

  D. Arrival and departure rate of service requests

  Correct Answer: D

  Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)