Microsoft MB6-897 Online Practice Questions and Exam Preparation

Microsoft MB6-897 Online Questions & Answers

• Question 21:

  You need to define the + character as a shortcut for the Add Product operation on a register. Which two items should you configure? Each correct answer presents a complete solution.

  A. a hardware profile
  B. an operation
  C. a keyboard mapping group
  D. a functionality profile
  B. an operation
  C. a keyboard mapping group

• Question 22:

  You receive a box of returned items from a customer. After inspecting the items, you determine that an item is damaged.

  You need to send a new item to the customer.

  What should you do?

  A. Create a movement journal to remove the item from inventory. Then, create a new sales order to ship a new item.
  B. Create a quality order to enter the details of the inspection, and then validate the results.
  C. Apply a disposition code to scrap the item in your inventory. Then, send a replacement to the customer.
  D. Place the original sales order on hold. Add a note for the customer service representative to call the customer.
  C. Apply a disposition code to scrap the item in your inventory. Then, send a replacement to the customer.

• Question 23:

  You need to determine which optional features can be added to a call center. Which two should you choose? Each correct answer presents a complete solution.

  A. Add the call center to the default assortment hierarchy.
  B. Create scripts that appear in the sales order form at the time of order entry.
  C. Add a call center channel.
  D. Import a file that indicates duplicate customers.
  E. Process the assortment for the new call center channel.
  A. Add the call center to the default assortment hierarchy.
  E. Process the assortment for the new call center channel.

• Question 24:

  You are configuring a sale for a new store.

  You must offer a 20 percent discount off any item in the store. The offer must not be combined with any other discounts.

  You need to ensure that customers receive the discount on only one item.

  Which option should you use?

  A. Balanced calculation
  B. Compounded
  C. Best price
  D. Exclusive
  D. Exclusive

• Question 25:

  You need to perform an audit to identify out of balance payment transactions at a physical store. Which inquiry should you use?

  A. Retail store transactions
  B. Posted statements
  C. Retail sales
  D. Online store transactions
  B. Posted statements

• Question 26:

  You configure a loyalty program for a store.

  Which two actions can you perform? Each correct answer presents a complete solution.

  A. Use retail price group to enable the feature of loyalty specific pricing and offer.
  B. Link channels to loyalty scheme.
  C. Use multiple-tier qualifying criteria over flexible periods to achieve loyalty status.
  D. Create activities that can accumulate points or status.
  C. Use multiple-tier qualifying criteria over flexible periods to achieve loyalty status.
  D. Create activities that can accumulate points or status.

• Question 27:

  Which two prerequisites are required to configure full text search? Each correct answer presents part of the solution.

  A. Define criteria.
  B. Define the search parameters.
  C. Enable full text in the call center parameters.
  D. Enable order completion.
  A. Define criteria.
  B. Define the search parameters.

• Question 28:

  You have a sales order that has the following characteristics:

  1.

  Two sales order lines are invoiced.

  2.

  One sales order line is partially delivered.

  3.

  One line is cancelled.

  What is the detailed status of this sales order?

  A. Partially delivered
  B. Partially invoiced
  C. Delivered
  D. Open order
  E. Invoiced
  B. Partially invoiced

• Question 29:

  You are calculating and posting statements for a company. You set the statement method to Staff. How many lines are created on the statement?

  A. one line for each staff member for each payment method performed by that staff member
  B. one line for each point of sale (POS) terminal for each payment method performed by that staff member
  C. one line for each staff member and one line for each payment method
  D. one line for each payment method regardless of the staff member
  A. one line for each staff member for each payment method performed by that staff member

• Question 30:

  You are setting up sales price margins for a vendor. The vendor provides retail prices for products that they supply.

  You need to convert the vendor's retail price into a sales price.

  Which ratio should you choose?

  A. current
  B. quick
  C. suggested contribution
  D. contribution
  D. contribution