Microsoft MB2-868 Online Practice Questions and Exam Preparation

Microsoft MB2-868 Online Questions & Answers

• Question 11:

  In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

  A. Qualify the lead and convert it to an account, a contact, and an opportunity.
  B. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
  C. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
  D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
  A. Qualify the lead and convert it to an account, a contact, and an opportunity.

• Question 12:

  You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit by setting the vertical and horizontal groups. (Click the Exhibit button.)

  

  What should you do?

  A. Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
  B. Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
  C. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
  D. Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
  A. Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.

• Question 13:

  Which of the following statements about marketing lists are true? (Choose all that apply.)

  A. You can remove members from a dynamic marketing list by using an Advanced Find query.
  B. One dynamic marketing list can contain accounts, contacts, and leads.
  C. You can copy a dynamic marketing list to a static marketing list.
  D. You can add members to a static marketing list by using an Advanced Find query.
  E. Static marketing lists cannot be locked.
  C. You can copy a dynamic marketing list to a static marketing list.
  D. You can add members to a static marketing list by using an Advanced Find query.

• Question 14:

  A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products. You need to disqualify the lead and remove it from the list of open leads. What should you do?

  A. Convert the lead to an opportunity with a rating of Cold.
  B. Change the rating of the lead to Cold.
  C. Convert the lead to a contact and then deactivate the contact record.
  D. Change the status of the lead to No Longer Interested.
  D. Change the status of the lead to No Longer Interested.

• Question 15:

  In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern. What should you do? (Choose all that apply.)

  A. Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.
  B. Create an appointment, create a recurrence for the appointment, and then save the appointment.
  C. Create an appointment, save the appointment, and then create a recurrence for the appointment.
  D. Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.
  B. Create an appointment, create a recurrence for the appointment, and then save the appointment.
  C. Create an appointment, save the appointment, and then create a recurrence for the appointment.
  D. Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.

• Question 16:

  In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and time. What should you do?

  A. Close the existing service activity as No Show, and then create a new service activity.
  B. From the service calendar, copy the service activity to a new service activity.
  C. Close the existing service activity as Cancelled, and then click Reschedule.
  D. From the service calendar, choose the service activity, and then click Reschedule.
  D. From the service calendar, choose the service activity, and then click Reschedule.

• Question 17:

  In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing frequency of Monthly. You need to create a service template with a billing frequency of Quarterly. What should you do?

  A. Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.
  B. Create a copy of the default service template and change the billing frequency in the copy to Quarterly.
  C. Change the billing frequency in the default service template to Quarterly, and then save the template.
  D. Create a new template with a Quarterly billing frequency.
  D. Create a new template with a Quarterly billing frequency.

• Question 18:

  In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

  A. Response Code
  B. Parent Campaign
  C. Customer
  D. Channel
  B. Parent Campaign

• Question 19:

  A company uses a multitenant deployment of Microsoft Dynamics CRM 2011. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover that the times correspond to the wrong time zone. You

  need to set the time zone so that service activity appointments are offered at the correct times, without impacting other organizations.

  Where should you set the time zone?

  A. in the Date and Time settings of the Microsoft Dynamics CRM server
  B. in the facility work hours settings
  C. on the General tab of the Personal Options dialog box
  D. in the facility settings
  B. in the facility work hours settings

• Question 20:

  Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose all that apply.)

  A. funnel charts
  B. scatter charts
  C. single-series charts
  D. multi-series charts
  A. funnel charts
  C. single-series charts