Microsoft MB2-868 Online Practice Questions and Exam Preparation

Microsoft MB2-868 Online Questions & Answers

• Question 1:

  In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

  A. The activities can be assigned to a list of users.
  B. The activities can be assigned to a specific user.
  C. The activities can be assigned to a team.
  D. The activities can be assigned to the owners of the lead records.
  E. The activities can be assigned to you.
  B. The activities can be assigned to a specific user.
  C. The activities can be assigned to a team.
  D. The activities can be assigned to the owners of the lead records.
  E. The activities can be assigned to you.

• Question 2:

  In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has three line items. You invoice the contract. Which of the following actions can be performed on contract lines while a contract is in the Invoiced state?

  A. cancel existing contract lines
  B. add new contract lines
  C. edit existing contract lines
  D. bulk-delete existing contract lines
  A. cancel existing contract lines

• Question 3:

  In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

  A. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
  B. In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
  C. Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
  D. Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
  A. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.

• Question 4:

  In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

  A. Close the open activities, and then close the case.
  B. Close the case without a resolution type, and then close the open activities when they are finished.
  C. Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
  D. Close the case without a resolution, and then close the open activities when they are finished.
  A. Close the open activities, and then close the case.

• Question 5:

  When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

  A. in the user record
  B. in the resource selection rules
  C. in the service activities
  D. in the resource group
  B. in the resource selection rules

• Question 6:

  A company uses Microsoft Dynamics CRM 2011. You need to ensure that you are not booked for any service activities while you are on vacation. Which of the following options will achieve the goal? (Choose all that apply.)

  A. Add a service restriction to your work schedule.
  B. Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
  C. Edit a new weekly work schedule and set your work capacity to zero.
  D. Use the Schedule Time Off feature.
  B. Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
  D. Use the Schedule Time Off feature.

• Question 7:

  In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

  A. email campaign activities
  B. phone campaign activities
  C. planning activities
  D. other campaign activities
  A. email campaign activities
  B. phone campaign activities

• Question 8:

  In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same resource. First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to Show Time as Pending. How can you display this conflict? (Choose all that apply.)

  A. Open Activity A.
  B. Open the Service Calendar and enable Conflicts.
  C. Open Activity B.
  D. Open the Service Calendar and disable Conflicts.
  A. Open Activity A.
  B. Open the Service Calendar and enable Conflicts.

• Question 9:

  You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?

  A. Create one campaign with one marketing list.
  B. Create one campaign with two marketing lists.
  C. Create two quick campaigns.
  D. Create one quick campaign.
  B. Create one campaign with two marketing lists.

• Question 10:

  You are analyzing marketing data in Microsoft Dynamics CRM 2011. Which of the following analysis tools are available to you? (Choose all that apply.)

  A. Charts
  B. Dashboards
  C. Auditing
  D. Advanced Find
  A. Charts
  B. Dashboards
  D. Advanced Find