Microsoft Fundamentals MB-910 Questions & Answers

• Question 31:

  HOTSPOT

  A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders

  https://docs.microsoft.com/en-us/dynamics365/field-service/overview

• Question 32:

  HOTSPOT

  A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.

  You need to recommend the features that the company should implement to meet business requirements.

  Which features should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 33:

  HOTSPOT

  A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.

  The company often does not assign service jobs to the technician that is geographically closest to the customer.

  The company wants to use location auditing in Dynamics 365 Field Service to display each technician's location on a map.

  You enable location tracking.

  Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-powerapp-location-auditing

• Question 34:

  HOTSPOT

  A cable installation company is implementing Dynamics 365.

  You need to recommend Dynamics 365 applications for the company.

  Which app should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry

  https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

• Question 35:

  HOTSPOT

  A company provides roadside assistance for disabled automobiles.

  The company enacts a policy that specifies a 30-minute response time for all requests for assistance.

  You need to ensure that data about assistance crew response times is captured correctly.

  For what type of object should you define details? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

• Question 36:

  HOTSPOT

  A company plans to implement new support software.

  You need to recommend solutions for the company.

  What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

• Question 37:

  HOTSPOT

  A customer plans to use knowledge articles to share information as cases are resolved.

  For each of the following statement, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article

• Question 38:

  HOTSPOT

  A company plans to implement Omnichannel for Customer Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

• Question 39:

  HOTSPOT

  You plan to implement Dynamics 365 Customer Service.

  For each of the following statements, select Yes if then statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license

• Question 40:

  HOTSPOT

  A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.

  The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).

  You need to configure the system to ensure that the company meets SLA agreements.

  Which products should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule

  https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling