Microsoft Fundamentals MB-910 Questions & Answers

• Question 41:

  HOTSPOT

  You are a sales manager working for a paper manufacturer.

  You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.

  Which record type should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/

• Question 42:

  HOTSPOT

  A company plans to implement Dynamics 365 Sales to manage sales pipelines.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

• Question 43:

  HOTSPOT

  You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system.

  What is a lead? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

• Question 44:

  HOTSPOT

  Which features are available in Dynamics 365 Marketing?

  For each of the following features, select Yes if the feature is available. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email

  https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

• Question 45:

  HOTSPOT

  A company plans to implement Dynamics 365 Customer Voice.

  Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

• Question 46:

  HOTSPOT

  A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.

  What happens during synchronization? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

• Question 47:

  HOTSPOT

  A company has implemented Dynamics 365 Marketing.

  You need to implement apps to meet the company's business requirements.

  Which app should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

  https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

• Question 48:

  HOTSPOT

  A company plans to implement Dynamics 365 Marketing.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 49:

  DRAG DROP

  A company plans to replace its existing software with Microsoft products.

  You need to recommend an app to accomplish each task.

  Which app should you recommend? To answer, drag the appropriate applications to the correct links. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 50:

  DRAG DROP

  A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.

  Cases need to be assigned to employees based on predetermined criteria.

  You need to determine which routing rules to configure.

  Which routing rules should you configure?

  To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Prioritization

  Prioritization: Lists the prioritization rule that was applied if any. Work items are routed according to their priority.

  Box 2: Skill-based routing

  In the customer service center, your agents have different skill sets and abilities. The customers who reach out to the contact center might have different needs. Skill-based routing lets your customer service center distribute work items

  (conversations) to the agent who is most qualified to solve the issue. Skill-based routing improves the quality of customer service by automatically distributing work items to the agent who has the skills necessary to do the work.

  Reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/unified-routing-diagnostics https://learn.microsoft.com/en-us/dynamics365/customer-service/overview-skill-work-distribution