Microsoft Fundamentals MB-910 Questions & Answers

• Question 11:

  HOTSPOT

  A company implements cases in Dynamics 365 Customer Service.

  You need to select the features that meet the requirements for a case.

  Which feature should you use for each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerserviceadmincenter https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1

• Question 12:

  HOTSPOT

  A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.

  You need to recommend a solution for the company. What should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing

• Question 13:

  HOTSPOT

  You are examining the functionality of views in Dynamics 365 Sales.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 14:

  HOTSPOT

  A company implements Dynamics 365 Customer Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 15:

  HOTSPOT

  An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues.

  What should you use to resolve each issue?

  To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 16:

  HOTSPOT

  You are investigating the reporting capabilities for Dynamics 365 applications.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 17:

  HOTSPOT

  A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.

  A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.

  You need to add The new employee as a resource in the system.

  What should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-characteristics

• Question 18:

  HOTSPOT

  A company plans to implement Connected Field Service.

  Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 19:

  HOTSPOT

  A company uses Dynamics 365 Sales.

  The sales process must use products.

  You need to create the product catalog record type.

  Which record types should you create? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Units

  Create a unit group and add units to that group Define the quantities or measurements that you sell your products or services in by using units in Dynamics 365 Sales. Note: Other than setting up the pricing for products, product catalog also supports product taxonomy that lets you create a rich classification of products. This helps ensure that your customers receive the most appropriate and complete

  solution.

  Because of how units, discounts, and prices are tied together, it's important that you create each of these components in a product catalog in the following sequence:

  1.

  Create discount lists to offer your products and services at different prices, depending on the quantity purchased.

  2.

  Define the measurements or quantities your products will be available in.

  3.

  Create products for the items you sell. You can create a standalone product or a product inside a family depending on how you want to organize and classify your products. Each product you create will be linked to a unit group and default unit. You can also create a standalone bundle or a bundle inside a product family.

  4.

  Etc.

  Dynamics 365 Sales the product catalog record type services sold to customers Dynamics 365 Sales the services sold to customers Box 2: Bundles

  Set up product bundles to sell multiple items together (Sales Hub)

  Encourage customers to buy more products instead of a single product by combining products in a bundle.

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales/create-product-bundles-sell-multiple-items-together

• Question 20:

  HOTSPOT

  A company plans to implement Omnichannel for Customer Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel