The Cost of Poor Quality (COPQ) is comprised of which two of the following? (Choose two.)
A. Tangible (Visible) Costs
B. Input Costs
C. Production
D. Hidden Costs
Profit and market share would be the concern of which of the following?
A. Voice of the Customer
B. Voice of the Government
C. Voice of the Process
D. Voice of the Business
Voice of the _________________ is a Lean Six Sigma technique to determine the Critical-to-Quality attributes of a product or service.
A. Constituents
B. Comrades
C. Consumer
D. Customer
The DMAIC approach to problem solving stands for Define, Measure, Analyze, ____________ and Control.
A. Improve
B. Identify
C. Itemize
D. Initiate
Training cost is $2,000 and a project required an initial investment of $16,000. If the project yields monthly savings of $1,500 beginning after 2 months, what is the payback period in months (before money costs and taxes)?
A. 12
B. 14
C. 22
D. 28
A ____________________ is defined as a repetitive and systematic series of steps or activities where inputs are modified or assembled to achieve a customer desired result.
A. Process
B. Procedure
C. Program
D. Population
Six Sigma refers to a process whose output has at least 75% of its data points within 6 Standard Deviations from the Mean.
A. True
B. False
Upon completion of a project a Belt must complete the Documentation Plan then transfer responsibility for this to the ____________________.
A. Project Review Committee
B. Division Manager
C. Sales Team
D. Process Owner
An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.
A. Control Plan
B. FMEA
C. Standard Operating Procedure
D. Process Map
To minimize waste through the application of Lean Principles we do which of the following?
A. Collect sample data
B. Keep the work area clean and organized
C. Calibrate our measurement tools
D. Survey the customer
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