ITIL ITIL-FND5 Online Practice Questions and Exam Preparation

ITIL ITIL-FND5 Online Questions & Answers

• Question 61:

  Which practice's purpose includes creating closer, more collaborative supplier relationships?

  A. Release management
  B. Service configuration management
  C. Information security management
  D. Supplier management
  D. Supplier management

  ---

  Explanation

  Supplier management manages suppliers and their performance, including relationships that support quality products and services. The other practices do not primarily manage supplier collaboration.

• Question 62:

  A team is gathering customer feedback and measuring current service response times to understand its existing performance.

  Which step of the continual improvement model does this activity represent?

  A. Where are we now?
  B. Take action
  C. Where do we want to be?
  D. What is the vision?
  A. Where are we now?

  ---

  Explanation

  Gathering customer feedback and measuring current service response times is assessing the current state of performance, which corresponds to determining where the organization is now in the continual improvement model.

• Question 63:

  What should be done before an activity is automated?

  A. Check that the activity has been optimized
  B. Purchase new technology first
  C. Ensure DevOps has been implemented
  D. Remove all human involvement
  A. Check that the activity has been optimized

  ---

  Explanation

  Optimize and automate recommends improving work before automating it. Automating a poorly designed activity can make waste or errors happen faster and more consistently.

• Question 64:

  Which practice systematically observes services and reports selected changes of state?

  A. Information security management
  B. Monitoring and event management
  C. Incident management
  D. Change enablement
  B. Monitoring and event management

  ---

  Explanation

  Monitoring and event management observes services and service components, then records and reports selected events. Incident management handles service interruptions, while information security and change enablement have different purposes.

• Question 65:

  Which statement about service relationship management is CORRECT?

  A. It focuses only on service actions performed by users
  B. It requires cooperation between the service provider and service consumer
  C. It requires consumers to create provider resources
  D. It focuses only on fulfillment of agreed service actions
  B. It requires cooperation between the service provider and service consumer

  ---

  Explanation

  Service relationship management consists of joint activities by the provider and consumer to ensure continual value co-creation. It is broader than individual service actions or resource ownership.

• Question 66:

  Which of the following is NOT an activity of digital product and service lifecycle?

  A. Acquire
  B. Agree
  C. Discover
  D. Build
  B. Agree

  ---

  Explanation

  The digital product and service lifecycle includes activities such as discover, design, build, transition, operate, support, deliver, and acquire. "Agree" is not one of the defined lifecycle activities.

• Question 67:

  Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

  A. Deliver
  B. Support
  C. Operate
  D. Transition
  C. Operate

  ---

  Explanation

  The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.

• Question 68:

  What is the purpose of relationship management?

  A. To establish and nurture links between the organization and stakeholders
  B. To align practices and services through ongoing improvement only
  C. To set clear business-based targets for service levels
  D. To handle all agreed user-initiated service requests
  A. To establish and nurture links between the organization and stakeholders

  ---

  Explanation

  Relationship management identifies, analyzes, monitors, and improves links with stakeholders. Service level management and service request management have more specific operational purposes.

• Question 69:

  What is a user?

  A. An organization that authorizes budget
  B. A role that uses services
  C. A team that owns service outcomes
  D. A supplier that delivers service components
  B. A role that uses services

  ---

  Explanation

  A user is the role that uses services. Customers define requirements and take responsibility for outcomes, while sponsors authorize budget.

• Question 70:

  Which of the following helps to understand the internal state of a complicated system by analyzing its external outputs?

  A. Continuous integration
  B. Continuous delivery
  C. Observability
  D. Site Reliability Engineering
  C. Observability

  ---

  Explanation

  Observability enables understanding the internal state of a system by analyzing its external outputs such as logs, metrics, and traces, allowing teams to diagnose and understand system behavior.