ITIL ITIL-FND5 Online Practice Questions and Exam Preparation

ITIL ITIL-FND5 Online Questions & Answers

• Question 51:

  What is the purpose of information security management?

  A. To protect the information needed by the organization
  B. To observe services and service components
  C. To maintain configuration information
  D. To plan the full lifecycle of IT assets
  A. To protect the information needed by the organization

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  Explanation

  Information security management protects organizational information, including concerns such as confidentiality, integrity, and availability. Monitoring, configuration, and IT asset management address other needs.

• Question 52:

  Which statement about outcomes is CORRECT?

  A. Outcomes are tangible deliverables provided to service consumers
  B. Outcomes are results that stakeholders want to achieve
  C. Outcomes are products created by service providers
  D. Outcomes are metrics for how a service performs
  B. Outcomes are results that stakeholders want to achieve

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  Explanation

  Outcomes are desired results for stakeholders. Outputs may be tangible or intangible deliverables that help enable outcomes, but they are not the same thing.

• Question 53:

  Which cost is part of a service value proposition?

  A. Costs imposed on the consumer by using the service
  B. Costs removed from the consumer by using the service
  C. Costs hidden from the provider during transition
  D. Costs unrelated to the service relationship
  B. Costs removed from the consumer by using the service

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  Explanation

  Costs removed from the consumer can contribute to the value proposition of a service. Costs imposed on the consumer must also be considered, but they are not the removed-cost benefit.

• Question 54:

  Which activity is carried out in the did we get there step of the continual improvement model?

  A. Define measurable targets
  B. Perform baseline assessments
  C. Execute improvement actions
  D. Evaluate measurements and metrics
  D. Evaluate measurements and metrics

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  Explanation

  The did we get there step checks whether the improvement achieved its intended results. Evaluating measurements and metrics provides evidence of progress against the target state.

• Question 55:

  Which step of the continual improvement model includes baseline assessments?

  A. Did we get there?
  B. Where are we now?
  C. What is the vision?
  D. Where do we want to be?
  B. Where are we now?

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  Explanation

  Baseline assessments help the organization understand its current state, which belongs to the where are we now step. Targets and measurement of achievement happen in later steps.

• Question 56:

  How can a service consumer contribute to reducing risk?

  A. By paying for the service
  B. By managing provider infrastructure
  C. By communicating constraints and requirements
  D. By controlling staff availability for the provider
  C. By communicating constraints and requirements

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  Explanation

  Service consumers reduce risk by helping the provider understand needs, constraints, and context.

  Managing provider infrastructure or staffing is not normally the consumer's responsibility.

• Question 57:

  What is a configuration item?

  A. A request that initiates a service action
  B. Any component that needs to be managed to deliver a service
  C. An unplanned interruption to a service
  D. A financially valuable component only
  B. Any component that needs to be managed to deliver a service

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  Explanation

  A configuration item is any component that must be managed to deliver a service. Some configuration items may also be assets, but financial value is not the defining feature.

• Question 58:

  Which activity is part of service provision?

  A. Managing resources configured to deliver the service
  B. Managing resources needed to consume the service
  C. Grouping services based on one or more products
  D. Jointly ensuring continual value co-creation
  A. Managing resources configured to deliver the service

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  Explanation

  Service provision is performed by the service provider and includes managing the resources used to deliver the service. Consumer resources belong to service consumption, while joint value co-creation belongs to service relationship management.

• Question 59:

  What is the customer of a service responsible for?

  A. Using the service
  B. Defining the service requirements
  C. Provisioning the service
  D. Authorizing the budget for the service
  D. Authorizing the budget for the service

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  Explanation

  In ITIL, the customer is the role responsible for defining service requirements and taking responsibility for the outcomes of service consumption, including authorizing the budget for the service.

• Question 60:

  Which dimension considers how knowledge assets should be protected?

  A. Organizations and people
  B. Partners and suppliers
  C. Information and technology
  D. Value streams and processes
  C. Information and technology

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  Explanation

  The information and technology dimension includes information, knowledge, data security, and the technologies that support services. The other dimensions address people, external relationships, or workflows and controls.