ITIL ITIL-FND5 Online Practice Questions and Exam Preparation

ITIL ITIL-FND5 Online Questions & Answers

• Question 131:

  How do service providers contribute to the creation of service value for consumers?

  A. They reduce risks and provide resources through specialization
  B. They eliminate the need for consumers to use any resources
  C. They replace consumers' responsibilities with their own services
  D. They determine the financial outcomes for consumers directly
  A. They reduce risks and provide resources through specialization

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  Explanation

  Service providers contribute to service value by reducing risks and providing specialized resources and capabilities that consumers may not possess, enabling consumers to achieve desired outcomes more effectively.

• Question 132:

  What is a known error?

  A. An unplanned interruption to a service
  B. A cause or potential cause of one or more incidents
  C. A problem that has been analyzed and has not been resolved
  D. A significant change of state for a configuration item
  C. A problem that has been analyzed and has not been resolved

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  Explanation

  A known error is a problem that has been analyzed but not resolved. It may have a workaround, but it remains different from an incident, event, or unanalyzed problem.

• Question 133:

  What enables the digital product and service management activities of an organization?

  A. Value stream steps
  B. Management practices
  C. Vision and operating model
  D. Value chain
  B. Management practices

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  Explanation

  Management practices enable the digital product and service management activities of an organization by providing the structured capabilities, resources, and expertise required to plan, develop, deliver, and improve products and services.

• Question 134:

  Which action is performed by a service provider?

  A. Requesting required service actions
  B. Authorizing budget for service consumption
  C. Ensuring access to agreed resources
  D. Receiving agreed goods from the provider
  C. Ensuring access to agreed resources

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  Explanation

  The service provider performs service provision activities, including ensuring access to agreed resources.

  Budget authorization belongs to the sponsor role, and receiving goods is part of consumption.

• Question 135:

  Which of the following is an example of access to resources?

  A. An employee attends a training session delivered by an instructor
  B. A technician performs on-site installation of equipment
  C. A supplier delivers new laptops to the customer's office
  D. A user is granted permission to use a cloud-based application
  D. A user is granted permission to use a cloud-based application

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  Explanation

  Access to resources refers to enabling users to utilize a service or system without transferring ownership of the underlying resources. Granting permission to use a cloud-based application is a clear example of providing such access.

• Question 136:

  Which practice is responsible for moving new or changed components to live or other environments?

  A. Release management
  B. Deployment management
  C. Change enablement
  D. Supplier management
  B. Deployment management

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  Explanation

  Deployment management moves components into live or other target environments. Release management makes new or changed services and features available for use.

• Question 137:

  Which practice is most likely to benefit from artificial intelligence, robotic process automation, and chatbots?

  A. Incident management
  B. Continual improvement
  C. Problem management
  D. Service desk
  D. Service desk

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  Explanation

  The service desk can use automation, chatbots, and knowledge tools to support self-service and routine user interactions. This can free staff to focus on user experience when personal contact is needed.

• Question 138:

  Which is described by the organizations and people dimension?

  A. Workflows and controls
  B. Inputs and outputs
  C. Contracts and agreements
  D. Communication and collaboration
  D. Communication and collaboration

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  Explanation

  Organizations and people includes culture, communication, collaboration, roles, and competencies.

  Workflows, contracts, and inputs are emphasized in other dimensions or practices.

• Question 139:

  What is a product prototype?

  A. A request that triggers an agreed service action
  B. The process of releasing new or updated products to users
  C. An initial version of a product demonstrating its basic form and functionality
  D. A finalized product specification approved for development
  C. An initial version of a product demonstrating its basic form and functionality

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  Explanation

  A product prototype is an initial version of a product that demonstrates its basic form and functionality, allowing stakeholders to explore, validate, and refine ideas before full development and release.

• Question 140:

  Which of the following terms BEST describes a change?

  A. An unplanned interruption to a service or reduction in the quality of a service
  B. The addition, modification or removal of anything that could have an effect on product and service
  C. Any component that needs to be managed in order to deliver an IT service
  D. An underlying cause of one or more incidents
  B. The addition, modification or removal of anything that could have an effect on product and service

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  Explanation

  A change is defined as the addition, modification, or removal of anything that could have an effect on products and services, reflecting its potential impact on how services are delivered or supported.