ITIL ITIL-FND5 Online Practice Questions and Exam Preparation

ITIL ITIL-FND5 Online Questions & Answers

• Question 121:

  Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

  A. Support
  B. Build
  C. Discover
  D. Operate
  B. Build

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  Explanation

  The build activity is responsible for developing, integrating, and testing digital products, transforming designs and requirements into functional solutions that are ready for deployment and use.

• Question 122:

  Which BEST describes service actions?

  A. A combination of digital resources that provide consumer value
  B. Actions enabling value through digital products without transferring ownership
  C. Actions performed by a service provider or jointly with a consumer
  D. Consumer's access to a provider's resources according to agreed terms
  C. Actions performed by a service provider or jointly with a consumer

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  Explanation

  Service actions are activities carried out by the service provider, the service consumer, or both together to support value co-creation. These actions occur during service interactions and contribute to achieving desired outcomes.

• Question 123:

  Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

  A. Think and work holistically
  B. Focus on value
  C. Keep it simple and practical
  D. Progress iteratively with feedback
  A. Think and work holistically

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  Explanation

  The guiding principle "Think and work holistically" emphasizes understanding how all parts of an organization function together as an integrated system, recognizing that services and value are created through the interaction of interconnected components rather than isolated activities.

• Question 124:

  The purpose of the 'deliver' activity is to:

  A. Align service offerings with organizational strategy
  B. Develop and integrate functional solutions
  C. Resolve incidents and ensure disaster recovery
  D. Provide services and manage user onboarding/offboarding
  D. Provide services and manage user onboarding/offboarding

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  Explanation

  The deliver activity focuses on making services available to users and ensuring they can effectively consume them, including managing user onboarding and offboarding as part of service provisioning and access management.

• Question 125:

  In the 'partners and suppliers' dimension, what does it mean when organizations form flexible partnerships?

  A. They avoid cooperation to maintain complete independence
  B. They operate strictly through formal contracts with no shared responsibilities
  C. They rely only on suppliers for technical resources without collaboration
  D. They share common goals and risks while collaborating to achieve desired outcomes
  D. They share common goals and risks while collaborating to achieve desired outcomes

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  Explanation

  Flexible partnerships in the partners and suppliers dimension involve organizations collaborating closely, sharing goals, responsibilities, and risks to achieve mutually beneficial outcomes and support effective service delivery.

• Question 126:

  What links activities within the service value chain?

  A. Service level agreements
  B. Inputs, outputs, and triggers
  C. Opportunity, demand, and value
  D. The service desk
  B. Inputs, outputs, and triggers

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  Explanation

  Service value chain activities are connected through inputs, outputs, and triggers. Opportunity and demand are inputs to the service value system, while value is the intended result.

• Question 127:

  Which is NOT one of the four categories of service level metrics?

  A. Warranty
  B. Utility
  C. Sustainability
  D. Governance
  D. Governance

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  Explanation

  The four categories of service level metrics in ITIL are utility, warranty, experience, and sustainability.

  Governance is not included as one of these metric categories.

• Question 128:

  Which practice is the entry point and single point of contact between the service provider and users?

  A. Supplier management
  B. Service desk
  C. Problem management
  D. Relationship management
  B. Service desk

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  Explanation

  The service desk provides the communication point for users to report issues, ask questions, and make requests. Supplier and relationship management focus on broader stakeholder links, while problem management addresses causes of incidents.

• Question 129:

  Which statement about outcomes is CORRECT?

  A. An outcome can be enabled by more than one output
  B. Outcomes are the same as service performance metrics
  C. An output is enabled by one or more outcomes
  D. An outcome is the activity that creates a deliverable
  A. An outcome can be enabled by more than one output

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  Explanation

  Outcomes are results desired by stakeholders and can depend on one or more outputs. Outputs are deliverables from activities, while metrics and activities are separate concepts.

• Question 130:

  Which describes a standard change?

  A. A change that requires full assessment each time
  B. A low-risk change that is pre-authorized and follows a procedure
  C. A change that must be implemented as soon as possible
  D. A high-risk change needing senior authorization
  B. A low-risk change that is pre-authorized and follows a procedure

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  Explanation

  A standard change is understood, low risk, and pre-authorized because it follows a documented procedure.

  Normal and emergency changes require different handling.